Resolved after 3 hours 59 minutes, affecting API & backend and Factorial website and 1 more, on May 23, 2025.
All systems are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.
Affected components
Update timeline
- investigating May 23, 2025, 10:00 PM UTC
We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.
- identified May 23, 2025, 11:54 PM UTC
The issue has been identified, and our Platform team is actively working on implementing a resolution.
- monitoring May 24, 2025, 01:22 AM UTC
All systems are now back online. We're continuing to actively monitor the platform to ensure ongoing stability.
- resolved May 24, 2025, 02:00 AM UTC
All systems are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.
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