- Detected by Pingoru
- Jan 13, 2026, 07:45 PM UTC
- Resolved
- Jan 27, 2026, 06:19 PM UTC
- Duration
- 13d 22h
Affected: Network Connectivity - Middle East & Africa
Timeline · 4 updates
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identified Jan 13, 2026, 07:45 PM UTC
Dear emnify Customers, We are observing a country-wide network shutdown in Uganda, which appears to be affecting multiple mobile network operators, including MTN and Airtel. Devices attempting to connect to these networks may experience complete loss of connectivity or degraded service. Our team is closely monitoring the situation and will provide updates as soon as new information becomes available. Kind regards, emnify Support Team
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identified Jan 14, 2026, 12:04 PM UTC
Dear emnify Customers, The nationwide connectivity disruption in Uganda remains ongoing and is affecting both MTN and Airtel. Services may continue to be unavailable or unstable for devices attempting to connect. We are actively tracking the situation and will share further updates as details become available. Kind regards, emnify Support Team
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identified Jan 19, 2026, 04:34 AM UTC
Dear emnify Customers, Our latest network tests toward Airtel are returning successful results, while connectivity via MTN is still failing. We are actively engaging with both networks to confirm the expected timeline for full service restoration. We will continue to monitor the situation closely and share further updates as restoration progresses. Kind regards, emnify Support Team
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resolved Jan 27, 2026, 06:19 PM UTC
The incident has been resolved. Service in Uganda is now fully operational
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 03:28 AM UTC
- Resolved
- Jan 07, 2026, 04:17 AM UTC
- Duration
- 49m
Affected: SMS Connectivity
Timeline · 3 updates
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investigating Jan 07, 2026, 03:28 AM UTC
Dear emnify Customers, We are currently investigating an issue with SMS services. As a result, SMS may be delayed or not delivered; further updates will follow shortly. We apologize for the inconvenience. Kind Regards, EMnify Support
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monitoring Jan 07, 2026, 03:36 AM UTC
We have deployed a fix, and we are starting to see the SMS traffic going back to normal. We will closely monitor the situation.
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resolved Jan 07, 2026, 04:17 AM UTC
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 09:43 AM UTC
- Resolved
- Nov 20, 2025, 07:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Nov 20, 2025, 09:43 AM UTC
We are currently experiencing service unavailability with the Vala network in Kosovo due to changes in their network configuration. As a result, Vala is temporarily unavailable until further notice. To minimize service disruption, we have enabled connectivity through IPKO, now included in the same rate zone across most data plans. If you have any questions or require assistance, please reach out to our emnify Support team. We will continue to monitor the situation and provide updates as soon as more information becomes available.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 01:00 PM UTC
- Resolved
- Nov 18, 2025, 03:15 PM UTC
- Duration
- 2h 15m
Affected: Network Connectivity - Europe
Timeline · 4 updates
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investigating Nov 18, 2025, 01:00 PM UTC
Dear emnify customers, We are investigating a service degradation with EE UK, devices that attempt to connect to this network may experience issues. We will publish a new update shortly. Kind regards, emnify Support team
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identified Nov 18, 2025, 01:36 PM UTC
Our roaming partner, EE, has verified that there is a current network routing issue. We will continue to follow up with them until a resolution is achieved. To mitigate the problem, we have temporarily blocked access to this network, enabling devices to connect to other networks in the UK that are confirmed to be functioning properly. We will provide you with further updates as they become available. Kind regards, emnify Support Team
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monitoring Nov 18, 2025, 02:44 PM UTC
Our latest tests are returning successful results and the network block has now been lifted. We’re also seeing signs of traffic recovery. We will continue to monitor the situation to ensure service is fully restored and will share further updates as recovery progresses. Kind regards, emnify Support Team
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resolved Nov 18, 2025, 03:15 PM UTC
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 08:01 AM UTC
- Resolved
- Oct 30, 2025, 09:14 AM UTC
- Duration
- 1h 12m
Affected: SMS Connectivity
Timeline · 3 updates
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investigating Oct 30, 2025, 08:01 AM UTC
We are experiencing interruptions in the SMS Service currently. We are investigating the issue. and updates to follow shortly.
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monitoring Oct 30, 2025, 08:48 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 30, 2025, 09:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 03:47 PM UTC
- Resolved
- Nov 04, 2025, 12:18 PM UTC
- Duration
- 5d 20h
Affected: Network Connectivity - Middle East & Africa
Timeline · 3 updates
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investigating Oct 29, 2025, 03:47 PM UTC
We are currently investigating a service degradation with Airtel & Halotel networks. Devices that attempt to connect to these networks may experience issues. Alternative networks are working as expected.
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identified Oct 31, 2025, 11:20 AM UTC
We are still observing a country-wide network shutdown in Tanzania, which appears to be affecting multiple mobile network operators, including Airtel and Halotel. Devices attempting to connect to these networks may still experience complete loss of connectivity or degraded service. Our team is closely monitoring the situation and will provide updates as soon as new information becomes available.
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resolved Nov 04, 2025, 12:18 PM UTC
Connectivity in Tanzania has recovered. The country-wide network shutdown has ended and affected mobile network operators, including Airtel and Halotel, are operating normally again. Devices are now attaching and passing traffic as expected. We’ll continue to monitor for stability
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:06 AM UTC
- Resolved
- Oct 20, 2025, 11:16 AM UTC
- Duration
- 1h 9m
Timeline · 2 updates
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monitoring Oct 20, 2025, 10:06 AM UTC
Dear emnify Customers, We’re aware of a widespread AWS outage affecting the us-east-1 region. No customer-facing functionality was impacted by this. We’re now observing signs of recovery and will continue to monitor closely as AWS works toward full resolution. Status page updates were briefly unavailable due to the AWS issue, which caused a slight delay in posting this update. Kind regards, emnify Support Team
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resolved Oct 20, 2025, 11:16 AM UTC
Dear emnify Customers, The incident has been resolved. Should you need further help, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 01:04 PM UTC
- Resolved
- Oct 08, 2025, 01:04 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 08, 2025, 01:04 PM UTC
We have temporarily blocked traffic to Vodacom in the Democratic Republic of Congo due to network issues identified on the partner side. The issue has been reported to our roaming partner for resolution. The block was implemented immediately to prevent extended disruption and will be automatically lifted once we confirm that the Vodacom network is operational again.
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 04:02 PM UTC
- Resolved
- Oct 07, 2025, 01:50 PM UTC
- Duration
- 21h 47m
Affected: APIData Analytics
Timeline · 4 updates
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investigating Oct 06, 2025, 04:02 PM UTC
We are currently investigating an issue causing degraded performance in our Stats API. As a result, the portal may display incomplete or inaccurate information. Our team is actively working to identify the cause, and we’ll provide an update as soon as possible.
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identified Oct 06, 2025, 05:28 PM UTC
The root cause of the Stats API degradation has been identified. A fix is in progress, and we’ll share another update once it has been applied.
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monitoring Oct 06, 2025, 09:33 PM UTC
A fix has been applied, and the affected data is currently being backfilled. The process is expected to complete within the next few minutes. Our team is monitoring the results to ensure data accuracy and normal operation
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resolved Oct 07, 2025, 01:50 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2025, 02:27 PM UTC
- Resolved
- Sep 30, 2025, 03:33 PM UTC
- Duration
- 1h 5m
Affected: Mobile Core Network
Timeline · 3 updates
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investigating Sep 30, 2025, 02:27 PM UTC
Dear Customers, We experiencing delays with the enforcement of policies related to data consumption. Our team is currently investigating, updates will follow shortly. Thanks a lot Emnify Support Team
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monitoring Sep 30, 2025, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 30, 2025, 03:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 19, 2025, 08:47 PM UTC
- Resolved
- Sep 20, 2025, 01:00 AM UTC
- Duration
- 4h 13m
Affected: User InterfaceAPIData Analytics
Timeline · 4 updates
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investigating Sep 19, 2025, 08:47 PM UTC
Dear emnify Customers, We are currently experiencing a decline in performance concerning the processing of statistics related to device data consumption. Kindly be informed that all usage data stream events will be temporarily suspended, and traffic volume statistics in the portal will not display any new data. However, event data streamers, as well as quota and traffic limit enforcement, will continue to function as anticipated. We are working on resolving the issue, and an update will be provided shortly. Kind regards, emnify Support Team
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identified Sep 19, 2025, 10:46 PM UTC
The issue has been identified and a fix is being implemented. Further updates to follow.
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monitoring Sep 20, 2025, 12:15 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 20, 2025, 01:00 AM UTC
Dear emnify Customers, This incident has been resolved. Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 11:54 PM UTC
- Resolved
- Sep 19, 2025, 12:03 AM UTC
- Duration
- 9m
Affected: VPN services
Timeline · 4 updates
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investigating Sep 18, 2025, 11:54 PM UTC
We are investigating a service degradation affecting OpenVPN traffic in sa-east-1. We will provide an update shortly.
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identified Sep 18, 2025, 11:56 PM UTC
Our engineering team has identified the cause and is working on a resolution
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monitoring Sep 18, 2025, 11:59 PM UTC
Our engineering team has implemented changes, and the service has been restored. We will continue to monitor this closely
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resolved Sep 19, 2025, 12:03 AM UTC
This incident has been resolved. Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 03:33 PM UTC
- Resolved
- Sep 18, 2025, 04:34 PM UTC
- Duration
- 1h
Affected: VPN services
Timeline · 4 updates
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investigating Sep 18, 2025, 03:33 PM UTC
Dear customers, We are investigating a service degradation affecting OpenVPN traffic in ca-central-1. We will provide an update shortly.
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identified Sep 18, 2025, 03:46 PM UTC
Our engineering team has identified the cause and is working on a resolution
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monitoring Sep 18, 2025, 03:49 PM UTC
Our engineering team has implemented changes, and the service has been restored. We will continue to monitor this closely
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resolved Sep 18, 2025, 04:34 PM UTC
The incident is now resolved. Should you still encounter any problems, feel free to reach out to our Customer Support team
Read the full incident report →
Notice September 16, 2025 - Detected by Pingoru
- Sep 16, 2025, 11:17 AM UTC
- Resolved
- Sep 16, 2025, 12:01 PM UTC
- Duration
- 44m
Affected: API
Timeline · 3 updates
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identified Sep 16, 2025, 11:17 AM UTC
Dear emnify Customers, We have observed issues with the endpoint API over the past few days. Please be advised that updating the device status to disabled through the API and portal may also lead to the suspension of the SIM. We have implemented a fix and are diligently monitoring the situation. Kind regards, emnify Support Team
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monitoring Sep 16, 2025, 11:40 AM UTC
We are actively monitoring the results.
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resolved Sep 16, 2025, 12:01 PM UTC
This incident has been resolved. Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 03:18 PM UTC
- Resolved
- Sep 12, 2025, 12:35 PM UTC
- Duration
- 2d 21h
Affected: Network Connectivity - Middle East & Africa
Timeline · 3 updates
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investigating Sep 09, 2025, 03:18 PM UTC
Dear emnify Customers, We are currently investigating connectivity issues in Liberia. Devices roaming in this country may experience issues attaching to a network and establishing data connectivity. Further updates to follow. Kind regards, emnify Support Team
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identified Sep 10, 2025, 09:00 AM UTC
We are continuously working with our roaming partners in Liberia to fix the issue. Further updates to follow.
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resolved Sep 12, 2025, 12:35 PM UTC
Service in Liberia has been fully restored and is now operational. If you continue to experience connectivity issues, please contact our Customer Support team.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2025, 09:25 AM UTC
- Resolved
- Sep 02, 2025, 11:56 AM UTC
- Duration
- 2h 31m
Affected: User InterfaceAPI
Timeline · 2 updates
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investigating Sep 02, 2025, 09:25 AM UTC
Dear Customers, We are currently investigating an issue where inconsistencies may be observed on the billing preview page for September. This issue affects the preview data only, and the actual billing is not impacted. Our engineering team is actively working to identify the root cause and will provide updates shortly. Thank you for your patience and understanding. Emnify Support Team
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resolved Sep 02, 2025, 11:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 17, 2025, 05:45 PM UTC
- Resolved
- Aug 17, 2025, 06:19 PM UTC
- Duration
- 34m
Affected: VPN services
Timeline · 4 updates
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investigating Aug 17, 2025, 05:45 PM UTC
Dear emnify customer, We are currently observing a service degradation for OpenVPN in the eu-central-1 region. This is currently being investigated and we will post a new update shortly.
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identified Aug 17, 2025, 05:51 PM UTC
Our engineering team has identified the root cause of the service degradation and is currently implementing a remediation
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monitoring Aug 17, 2025, 06:00 PM UTC
Following the update, our team is monitoring the service to ensure normal operation
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resolved Aug 17, 2025, 06:19 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 01:10 PM UTC
- Resolved
- Aug 13, 2025, 02:02 PM UTC
- Duration
- 51m
Affected: Mobile Core Network
Timeline · 3 updates
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investigating Aug 13, 2025, 01:10 PM UTC
Dear customers, We are currently investigating a service disruption that is partially affecting our 4G connectivity. We will provide an update shortly.
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monitoring Aug 13, 2025, 01:32 PM UTC
Our engineering team has stabilised the situation, and the service is now fully operational. We are continuing to monitor closely.
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resolved Aug 13, 2025, 02:02 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Aug 02, 2025, 08:35 AM UTC
- Resolved
- Aug 02, 2025, 03:47 PM UTC
- Duration
- 7h 12m
Affected: Network Connectivity - North America
Timeline · 4 updates
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investigating Aug 02, 2025, 08:35 AM UTC
Dear emnify Customers, We are experiencing network issues with Telcel Mexico, starting at approximately 05:15 UTC today. Alternative networks are available in the region, and we are observing that devices are gradually switching over. Our team is actively monitoring the situation. We will provide further updates as soon as more information becomes available. Kind regards, emnify Support Team
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investigating Aug 02, 2025, 08:45 AM UTC
Dear emnify Customers, We are currently engaging with Telcel to resolve the issue and have proactively blocked the affected network to prevent further device attachments. Alternative networks remain available in the region. We’re keeping a close watch and will update promptly with any new information. Kind regards, emnify Support Team
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monitoring Aug 02, 2025, 12:45 PM UTC
Dear emnify Customers, Our tests are now yielding successful results, and as a result, we have lifted the network block. We’re also observing signs of traffic recovery. Monitoring continues to ensure full restoration. We’ll provide further updates as recovery continues. Kind regards, emnify Support Team
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resolved Aug 02, 2025, 03:47 PM UTC
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2025, 07:00 PM UTC
- Resolved
- Jul 28, 2025, 08:05 PM UTC
- Duration
- 1h 4m
Affected: User InterfaceAPIData Analytics
Timeline · 4 updates
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investigating Jul 28, 2025, 07:00 PM UTC
Dear emnify Customers, We are currently investigating increased API rate errors. Further updates will be provided shortly. Kind regards, emnify Support Team
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identified Jul 28, 2025, 07:21 PM UTC
Dear emnify Customers, We have identified the issue, which is primarily impacting users in the European region. Our team is actively working on a fix. We will share further updates as soon as possible. Thank you for your patience. Kind regards, emnify Support Team
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monitoring Jul 28, 2025, 07:39 PM UTC
Dear emnify Customers, Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team
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resolved Jul 28, 2025, 08:05 PM UTC
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2025, 09:05 AM UTC
- Resolved
- Jul 28, 2025, 10:43 AM UTC
- Duration
- 1h 38m
Affected: Network Connectivity - North AmericaNetwork Connectivity - EuropeNetwork Connectivity - Asia-PacificNetwork Connectivity - Central and South America & CaribbeanNetwork Connectivity - Middle East & Africa
Timeline · 7 updates
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2025, 09:29 AM UTC
- Resolved
- Jul 23, 2025, 04:29 PM UTC
- Duration
- 6h 59m
Affected: User InterfaceAPI
Timeline · 5 updates
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investigating Jul 23, 2025, 09:29 AM UTC
Dear emnify Customer, We are experiencing delays while processing events since 09:03 UTC. Portal and API may not display the most recent device activities. We are working on resolving the issue, and an update will be provided shortly. Kind regards, emnify Support Team
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identified Jul 23, 2025, 09:44 AM UTC
We have located the issue, and we are working on a fix. Further updates to follow shortly.
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identified Jul 23, 2025, 12:00 PM UTC
We are currently in the process of ingesting new events, and we expect it to eventually catch up with the processing lag. Data older than a couple of days might not be available yet. We will publish a new update as soon as possible. Kind regards, emnify Support Team
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monitoring Jul 23, 2025, 03:54 PM UTC
A fix has been deployed, and we can confirm that device events, both via the portal and API are back to normal since 15:40 UTC. We are closely monitoring the results. Kind regards, emnify Support Team
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resolved Jul 23, 2025, 04:29 PM UTC
Dear emnify Customers, The incident has been resolved, and normal processing of device events has been fully restored. In case you are still having issues, please reach out to our Support Team via our help center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2025, 01:17 PM UTC
- Resolved
- Jul 14, 2025, 12:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 14, 2025, 01:17 PM UTC
During the past week, we identified an issue where, by mistake, deleting a Connected Device also resulted in the deletion of its associated SIM card. This occurred due to an unintended behavior in the deletion process. Our Engineering team has resolved the root cause. We are currently in the process of restoring all inadvertently deleted SIM cards. No action is required from users at this time. We apologize for any inconvenience caused and appreciate your understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2025, 01:59 PM UTC
- Resolved
- Jul 07, 2025, 04:29 PM UTC
- Duration
- 2h 29m
Affected: Network Connectivity - Europe
Timeline · 4 updates
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investigating Jul 07, 2025, 01:59 PM UTC
Dear Customers, We’re currently investigating a possible service degradation in Vodafone Netherlands. Further updates will follow shortly. Emnify Support Team
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investigating Jul 07, 2025, 02:12 PM UTC
Dear Customers, The affected network has been blocked, devices should be able to connect to alternative networks. More updates will follow. Kind Regards EMnify Support Team
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monitoring Jul 07, 2025, 03:47 PM UTC
Dear Customers, This issue has been resolved. Thanks a lot emnify support team
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resolved Jul 07, 2025, 04:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2025, 10:25 AM UTC
- Resolved
- Jun 24, 2025, 01:07 PM UTC
- Duration
- 2h 41m
Affected: Network Connectivity - Asia-Pacific
Timeline · 4 updates
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investigating Jun 24, 2025, 10:25 AM UTC
Dear emnify Customers, We are currently experiencing degradation with data session management in the ap-southeast region since 09:54 UTC. New attempts to open or update data sessions may experience issues, while the data traffic of existing sessions will not be affected. This is currently being investigated and we will post a new update shortly. Kind regards, emnify Support Team
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identified Jun 24, 2025, 10:41 AM UTC
The issue has been identified, and we are applying a fix. More updates to follow shortly.
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monitoring Jun 24, 2025, 12:37 PM UTC
A fix has been implemented and we are starting to see the metrics returning to normal. We will closely monitor the situation.
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resolved Jun 24, 2025, 01:07 PM UTC
Dear emnify Customers, The incident has been confirmed resolved since 12:35 UTC, and we have not monitored any further issues since then. In case you are still having issues, please reach out to our Support Team via our help center. Kind regards, emnify Support Team
Read the full incident report →
