EMnify experienced a minor incident on September 19, 2025 affecting User Interface and API and 1 more component, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2025, 08:47 PM UTC
Dear emnify Customers, We are currently experiencing a decline in performance concerning the processing of statistics related to device data consumption. Kindly be informed that all usage data stream events will be temporarily suspended, and traffic volume statistics in the portal will not display any new data. However, event data streamers, as well as quota and traffic limit enforcement, will continue to function as anticipated. We are working on resolving the issue, and an update will be provided shortly. Kind regards, emnify Support Team
- identified Sep 19, 2025, 10:46 PM UTC
The issue has been identified and a fix is being implemented. Further updates to follow.
- monitoring Sep 20, 2025, 12:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 20, 2025, 01:00 AM UTC
Dear emnify Customers, This incident has been resolved. Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center. Kind regards, emnify Support Team