EMnify experienced a minor incident on July 23, 2025 affecting User Interface and API, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2025, 09:29 AM UTC
Dear emnify Customer, We are experiencing delays while processing events since 09:03 UTC. Portal and API may not display the most recent device activities. We are working on resolving the issue, and an update will be provided shortly. Kind regards, emnify Support Team
- identified Jul 23, 2025, 09:44 AM UTC
We have located the issue, and we are working on a fix. Further updates to follow shortly.
- identified Jul 23, 2025, 12:00 PM UTC
We are currently in the process of ingesting new events, and we expect it to eventually catch up with the processing lag. Data older than a couple of days might not be available yet. We will publish a new update as soon as possible. Kind regards, emnify Support Team
- monitoring Jul 23, 2025, 03:54 PM UTC
A fix has been deployed, and we can confirm that device events, both via the portal and API are back to normal since 15:40 UTC. We are closely monitoring the results. Kind regards, emnify Support Team
- resolved Jul 23, 2025, 04:29 PM UTC
Dear emnify Customers, The incident has been resolved, and normal processing of device events has been fully restored. In case you are still having issues, please reach out to our Support Team via our help center. Kind regards, emnify Support Team