EMnify experienced a minor incident on January 13, 2026 affecting Network Connectivity - Middle East & Africa, lasting 13d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 13, 2026, 07:45 PM UTC
Dear emnify Customers, We are observing a country-wide network shutdown in Uganda, which appears to be affecting multiple mobile network operators, including MTN and Airtel. Devices attempting to connect to these networks may experience complete loss of connectivity or degraded service. Our team is closely monitoring the situation and will provide updates as soon as new information becomes available. Kind regards, emnify Support Team
- identified Jan 14, 2026, 12:04 PM UTC
Dear emnify Customers, The nationwide connectivity disruption in Uganda remains ongoing and is affecting both MTN and Airtel. Services may continue to be unavailable or unstable for devices attempting to connect. We are actively tracking the situation and will share further updates as details become available. Kind regards, emnify Support Team
- identified Jan 19, 2026, 04:34 AM UTC
Dear emnify Customers, Our latest network tests toward Airtel are returning successful results, while connectivity via MTN is still failing. We are actively engaging with both networks to confirm the expected timeline for full service restoration. We will continue to monitor the situation closely and share further updates as restoration progresses. Kind regards, emnify Support Team
- resolved Jan 27, 2026, 06:19 PM UTC
The incident has been resolved. Service in Uganda is now fully operational