EMnify experienced a minor incident on July 28, 2025 affecting User Interface and API and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 07:00 PM UTC
Dear emnify Customers, We are currently investigating increased API rate errors. Further updates will be provided shortly. Kind regards, emnify Support Team
- identified Jul 28, 2025, 07:21 PM UTC
Dear emnify Customers, We have identified the issue, which is primarily impacting users in the European region. Our team is actively working on a fix. We will share further updates as soon as possible. Thank you for your patience. Kind regards, emnify Support Team
- monitoring Jul 28, 2025, 07:39 PM UTC
Dear emnify Customers, Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team
- resolved Jul 28, 2025, 08:05 PM UTC
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team