EMnify experienced a minor incident on September 18, 2025 affecting VPN services, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
VPN services
Update timeline
- investigating Sep 18, 2025, 11:54 PM UTC
We are investigating a service degradation affecting OpenVPN traffic in sa-east-1. We will provide an update shortly.
- identified Sep 18, 2025, 11:56 PM UTC
Our engineering team has identified the cause and is working on a resolution
- monitoring Sep 18, 2025, 11:59 PM UTC
Our engineering team has implemented changes, and the service has been restored. We will continue to monitor this closely
- resolved Sep 19, 2025, 12:03 AM UTC
This incident has been resolved. Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.