EMnify experienced a minor incident on June 24, 2025 affecting Network Connectivity - Asia-Pacific, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2025, 10:25 AM UTC
Dear emnify Customers, We are currently experiencing degradation with data session management in the ap-southeast region since 09:54 UTC. New attempts to open or update data sessions may experience issues, while the data traffic of existing sessions will not be affected. This is currently being investigated and we will post a new update shortly. Kind regards, emnify Support Team
- identified Jun 24, 2025, 10:41 AM UTC
The issue has been identified, and we are applying a fix. More updates to follow shortly.
- monitoring Jun 24, 2025, 12:37 PM UTC
A fix has been implemented and we are starting to see the metrics returning to normal. We will closely monitor the situation.
- resolved Jun 24, 2025, 01:07 PM UTC
Dear emnify Customers, The incident has been confirmed resolved since 12:35 UTC, and we have not monitored any further issues since then. In case you are still having issues, please reach out to our Support Team via our help center. Kind regards, emnify Support Team