EMnify incident

Accidental SIM Deletion Triggered by Device Deletion

Notice Resolved View vendor source →

EMnify experienced a notice incident on July 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 01:17 PM UTC
Resolved
Jul 14, 2025, 12:30 PM UTC
Duration
—
Detected by Pingoru
Jul 14, 2025, 01:17 PM UTC

Update timeline

  1. resolved Jul 14, 2025, 01:17 PM UTC

    During the past week, we identified an issue where, by mistake, deleting a Connected Device also resulted in the deletion of its associated SIM card. This occurred due to an unintended behavior in the deletion process. Our Engineering team has resolved the root cause. We are currently in the process of restoring all inadvertently deleted SIM cards. No action is required from users at this time. We apologize for any inconvenience caused and appreciate your understanding.