EMnify experienced a minor incident on September 18, 2025 affecting VPN services, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
VPN services
Update timeline
- investigating Sep 18, 2025, 03:33 PM UTC
Dear customers, We are investigating a service degradation affecting OpenVPN traffic in ca-central-1. We will provide an update shortly.
- identified Sep 18, 2025, 03:46 PM UTC
Our engineering team has identified the cause and is working on a resolution
- monitoring Sep 18, 2025, 03:49 PM UTC
Our engineering team has implemented changes, and the service has been restored. We will continue to monitor this closely
- resolved Sep 18, 2025, 04:34 PM UTC
The incident is now resolved. Should you still encounter any problems, feel free to reach out to our Customer Support team