EMnify experienced a minor incident on November 18, 2025 affecting Network Connectivity - Europe, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:00 PM UTC
Dear emnify customers, We are investigating a service degradation with EE UK, devices that attempt to connect to this network may experience issues. We will publish a new update shortly. Kind regards, emnify Support team
- identified Nov 18, 2025, 01:36 PM UTC
Our roaming partner, EE, has verified that there is a current network routing issue. We will continue to follow up with them until a resolution is achieved. To mitigate the problem, we have temporarily blocked access to this network, enabling devices to connect to other networks in the UK that are confirmed to be functioning properly. We will provide you with further updates as they become available. Kind regards, emnify Support Team
- monitoring Nov 18, 2025, 02:44 PM UTC
Our latest tests are returning successful results and the network block has now been lifted. We’re also seeing signs of traffic recovery. We will continue to monitor the situation to ensure service is fully restored and will share further updates as recovery progresses. Kind regards, emnify Support Team
- resolved Nov 18, 2025, 03:15 PM UTC
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team