EMnify incident

Issues when updating the device status via portal/API

Notice Resolved View vendor source →

EMnify experienced a notice incident on September 16, 2025 affecting API, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 11:17 AM UTC
Resolved
Sep 16, 2025, 12:01 PM UTC
Duration
44m
Detected by Pingoru
Sep 16, 2025, 11:17 AM UTC

Affected components

API

Update timeline

  1. identified Sep 16, 2025, 11:17 AM UTC

    Dear emnify Customers, We have observed issues with the endpoint API over the past few days. Please be advised that updating the device status to disabled through the API and portal may also lead to the suspension of the SIM. We have implemented a fix and are diligently monitoring the situation. Kind regards, emnify Support Team

  2. monitoring Sep 16, 2025, 11:40 AM UTC

    We are actively monitoring the results.

  3. resolved Sep 16, 2025, 12:01 PM UTC

    This incident has been resolved. Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.