EMnify Outage History

Started Nov 03, 2026, 04:58 PM UTC· resolved Nov 03, 2026, 07:18 PM UTC

1. investigating Nov 03, 2026, 04:58 PM UTC

   Dear emnify Customers, We are currently investigating an issue with SMS services in Brazil. As a result, P2P SMS-MT messages sent via the API and via the SMS console in the portal will be impacted. Further updates will follow shortly. We apologize for the inconvenience. Kind Regards, emnify Support Team

2. monitoring Nov 03, 2026, 06:51 PM UTC

   We have deployed a fix, and we are starting to see that some SMS messages that were in the queue are now being delivered. We will closely monitor the situation.

3. resolved Nov 03, 2026, 07:18 PM UTC

   The incident has been resolved. In case you are still having issues, please reach out to our Support Team via the help center. Kind regards, emnify Support Team

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Started Oct 26, 2026, 01:46 PM UTC· resolved Nov 03, 2026, 03:50 PM UTC

1. investigating Oct 26, 2026, 01:46 PM UTC

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices attempting to connect to the Telia network in Sweden. In the meantime, alternative networks in the country, such as Telenor, Tele2, and 3, are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. identified Oct 26, 2026, 06:31 PM UTC

   We have blocked LTE for Telia Sweden to help 2G-capable devices reconnect. We will continue to follow up with Telia on a solution. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

3. monitoring Nov 03, 2026, 01:11 PM UTC

   Our tests now show positive results, and we have re-enabled LTE for Telia Sweden. While we are seeing steady recovery, we will continue to monitor the situation closely to ensure service remains stable. More updates to follow shortly.

4. resolved Nov 03, 2026, 03:50 PM UTC

   The issue has since been resolved, and access to Telia Sweden is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Oct 25, 2026, 01:00 AM UTC· resolved Oct 25, 2026, 01:10 AM UTC

1. resolved Oct 25, 2026, 01:00 AM UTC

   Dear emnify Customers, At approximately 01:00 UTC, we experienced a brief signaling degradation that temporarily impacted device connectivity for some customers across our global network. Our monitoring identified a sudden increase in signaling traffic originating from UK network operators, which triggered overload protection mechanisms and resulted in temporary connectivity disruptions for some customers, including those outside the UK. The exact cause of the increased signaling activity is still being investigated, and we have reached out to our UK network partners for further clarification. Service was fully restored at approximately 01:10 UTC, and our monitoring confirms that connectivity and signaling traffic have returned to normal levels. All services are currently operating normally. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Oct 12, 2026, 11:38 AM UTC· resolved Oct 14, 2026, 03:06 PM UTC

1. investigating Oct 12, 2026, 11:38 AM UTC

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Zain network in Kuwait. In the meantime, we have blocked the network to help devices switch to the other available network, STC, which is confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. identified Oct 12, 2026, 03:34 PM UTC

   We have confirmed that the issue is isolated to Zain Kuwait and are engaging with the relevant parties to restore normal service. We will provide another update as soon as more information becomes available.

3. monitoring Oct 14, 2026, 01:49 PM UTC

   Service has been restored, and access to the Zain Kuwait network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary.

4. resolved Oct 14, 2026, 03:06 PM UTC

   The issue has since been resolved, and access to Zain Kuwait is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Oct 02, 2026, 01:42 PM UTC· resolved Oct 02, 2026, 02:13 PM UTC

1. monitoring Oct 02, 2026, 01:42 PM UTC

   Dear emnify Customers, Between 12:00 and 12:45 UTC today, a small subset of devices may have experienced issues opening new data sessions. The errors have been mitigated, and we are closely monitoring the recovery. Further updates to follow shortly. Kind regards, emnify Support Team

2. resolved Oct 02, 2026, 02:13 PM UTC

   Dear emnify Customers, This incident has been resolved, and we can confirm a steady recovery after close monitoring. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Sep 16, 2026, 02:05 PM UTC· resolved Sep 16, 2026, 02:44 PM UTC

1. investigating Sep 16, 2026, 02:05 PM UTC

   Dear emnify Customers, We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected. We are working on a mitigation, and further updates will follow shortly. Kind regards, emnify Support Team

2. identified Sep 16, 2026, 02:09 PM UTC

   The issue has been identified, and a fix is being implemented. Further updates will follow shortly.

3. monitoring Sep 16, 2026, 02:22 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 16, 2026, 02:44 PM UTC

   Dear emnify Customers, The incident has been resolved, and the OpenVPN service is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Sep 13, 2026, 12:04 PM UTC· resolved Sep 13, 2026, 06:19 PM UTC

1. investigating Sep 13, 2026, 12:04 PM UTC

   We are currently investigating a service degradation affecting connectivity on some UK mobile networks. Our teams are working to identify the cause and assess the impact. We will provide further updates as soon as more information becomes available.

2. identified Sep 13, 2026, 02:26 PM UTC

   Dear emnify Customers, We have confirmed the issue to have impacted O2 and EE UK. As of writing, our validation tests are now showing positive results and our monitoring graphs indicates traffic recovery. We will keep a close monitoring while we work with our partners in identifying the root cause. Further updates to follow. Kind regards, emnify Support Team

3. monitoring Sep 13, 2026, 02:55 PM UTC

   We are continuing to closely monitor the recovery. More updates to follow shortly.

4. monitoring Sep 13, 2026, 04:14 PM UTC

   The issue has since been resolved, and access to O2 and EE UK is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

5. resolved Sep 13, 2026, 06:19 PM UTC

   This incident has been resolved.

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Started Sep 11, 2026, 04:30 AM UTC· resolved Sep 11, 2026, 05:55 AM UTC

1. investigating Sep 11, 2026, 04:30 AM UTC

   We are currently investigating a degradation affecting event processing. As a result, events may be delayed or not displayed as expected in the emnify Portal and via Data Streamer. We will provide further updates as more information becomes available

2. identified Sep 11, 2026, 04:33 AM UTC

   We have identified the cause of the degradation affecting event processing. Our team is currently working on remediation. We will provide another update as soon as event processing starts recovering.

3. monitoring Sep 11, 2026, 04:40 AM UTC

   Remediation measures have been applied, and events are now being processed normally. Due to the number of events pending processing, it may take some time for all events to be fully processed and displayed in the emnify Portal and via Data Streamer. We are monitoring the recovery until processing has fully caught up.

4. resolved Sep 11, 2026, 05:55 AM UTC

   Event processing has fully recovered, and events are now being displayed as expected in the emnify Portal and via Data Streamer. The incident has been resolved

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Started Sep 10, 2026, 12:03 PM UTC· resolved Sep 10, 2026, 12:37 PM UTC

1. investigating Sep 10, 2026, 12:03 PM UTC

   We are currently investigating an issue that may cause events to be displayed incorrectly or not appear as expected in the emnify Portal and via Data Streamer. We will provide further updates as more information becomes available.

2. identified Sep 10, 2026, 12:06 PM UTC

   We have identified the cause of the issue affecting the display of events in the emnify Portal and via Data Streamer. Our team is currently remediating the issue. We will provide another update once the issue has been resolved.

3. monitoring Sep 10, 2026, 12:12 PM UTC

   All remediation measures have been applied, and event processing is recovering. Some events are still being processed and may not yet be displayed as expected in the emnify Portal or via Data Streamer. We expect processing to fully catch up within approximately 20 minutes and will continue monitoring the recovery.

4. resolved Sep 10, 2026, 12:37 PM UTC

   Event processing has fully recovered, and events are now being displayed as expected in the emnify Portal and via Data Streamer. The incident has been resolved

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Started Sep 09, 2026, 01:25 PM UTC· resolved Sep 09, 2026, 04:33 PM UTC

1. investigating Sep 09, 2026, 01:25 PM UTC

   We are currently investigating an issue affecting the search functionality in the emnify portal. Users may experience difficulties when searching for information within the portal. Our teams are investigating the root cause and working to restore normal functionality. We will provide further updates as soon as more information becomes available.

2. identified Sep 09, 2026, 01:33 PM UTC

   The issue affecting the search functionality in the emnify portal has been identified. Our teams are currently working on a fix to restore normal functionality. We will provide a further update once the fix has been implemented.

3. monitoring Sep 09, 2026, 02:35 PM UTC

   A fix has been implemented for the issue affecting the search functionality in the emnify portal. We are currently monitoring the service to confirm that search functionality remains stable.

4. monitoring Sep 09, 2026, 03:51 PM UTC

   The implemented fix remains under monitoring. During this period, the status of some endpoints may have been displayed incorrectly in the emnify portal. This was related to the ongoing recovery of the affected functionality and did not necessarily reflect the actual connectivity status of the endpoints.

5. resolved Sep 09, 2026, 04:33 PM UTC

   The issue affecting the search functionality in the emnify portal has been resolved. Search functionality and endpoint status information are now operating as expected.

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Started Sep 07, 2026, 12:52 PM UTC· resolved Sep 07, 2026, 02:01 PM UTC

1. investigating Sep 07, 2026, 12:52 PM UTC

   Dear emnify Customers, Between 11:20 and 12:10 UTC, some customers may have experienced intermittent data connectivity. It has already been mitigated, and we are closely monitoring the recovery. Further updates to follow shortly. Kind regards, emnify Support Team

2. resolved Sep 07, 2026, 02:01 PM UTC

   Dear emnify Customers, This incident has been resolved, and we can confirm a steady recovery after close monitoring. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Aug 01, 2026, 09:56 AM UTC· resolved Aug 01, 2026, 10:22 AM UTC

1. monitoring Aug 01, 2026, 09:56 AM UTC

   Dear emnify Customers, Starting at 09:00 UTC today, an authentication service temporarily affected new OpenVPN connections across all regions, as well as logins to the emnify portal. This lasted approximately 40 minutes. Existing VPN connections remained active throughout. During this period, customers may have experienced temporary limitations when establishing new OpenVPN connections or logging in to the portal. A fix has been applied, and all services are now available globally. We are continuing to monitor the platform closely to ensure ongoing stability. Kind regards, emnify Support Team

2. resolved Aug 01, 2026, 10:22 AM UTC

   Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Jul 27, 2026, 01:15 PM UTC· resolved Aug 03, 2026, 12:37 PM UTC

1. investigating Jul 27, 2026, 01:15 PM UTC

   Dear emnify Customers, We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in data usage statistics across the reports in the portal. Our team is actively working to identify the cause and resolve the issue. We will share another update as soon as more information becomes available. Kind regards, emnify Support Team

2. identified Jul 27, 2026, 01:26 PM UTC

   Dear emnify Customers, Our team has identified the root cause of the issue and is currently working on implementing a fix. We will continue to provide updates as progress is made. Kind regards, emnify Support Team

3. monitoring Jul 27, 2026, 04:09 PM UTC

   Dear emnify Customers, Mitigation measures have been applied, and current-month data is now available in the affected reports in the emnify portal. While we continue restoring historical data, report filters are temporarily limited to the current month. Our team will proceed with applying the recovery process for the affected time period and will continue to provide updates as progress is made. Kind regards, emnify Support Team

4. resolved Aug 03, 2026, 12:37 PM UTC

   Dear emnify Customers, This incident has been resolved. The recovery process has been completed, and the temporary restriction on report filters has also been removed. Both current and historical data are now available in the affected reports in the emnify portal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Jul 24, 2026, 12:32 PM UTC· resolved Jul 27, 2026, 01:19 PM UTC

1. investigating Jul 24, 2026, 12:32 PM UTC

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

2. investigating Jul 24, 2026, 12:47 PM UTC

   Dear emnify Customers, We have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts. In the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar. We will continue to monitor the situation and provide another update as soon as more information becomes available. Kind regards, emnify Support Team

3. investigating Jul 24, 2026, 06:02 PM UTC

   After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation. We have already reached out to this operator to check the issue further. Further updates to follow.

4. identified Jul 24, 2026, 07:06 PM UTC

   We continue to chase updates on the two affected networks and a signaling carrier. More updates to follow shortly.

5. identified Jul 25, 2026, 03:30 AM UTC

   Dear emnify Customers, The impact of the issue is also affecting other LATAM operators, particularly in Mexico and Colombia, among others, which could suggest a potential problem with the interconnect signaling links. We are validating with more tests and working closely with operators and signaling carriers. We will keep you posted with more updates.

6. identified Jul 26, 2026, 05:28 PM UTC

   Dear emnify Customers, Our recent tests are still showing network instability across multiple operators in the LATAM region. In summary, please see the list of countries below with at least 1 network and LTE affected. Colombia Peru Puerto Rico Costa Rica Guatemala El Salvador Panama Honduras We are continuously working with our roaming partners and signaling carriers towards a solution. We will keep you posted with more updates.

7. monitoring Jul 27, 2026, 11:24 AM UTC

   Dear emnify Customers, The affected signaling carriers and network operators have resolved the issue within their networks. Our latest network tests are passing successfully, and our monitoring confirms that traffic is processing as expected and has returned to normal levels. We will continue to monitor traffic closely to ensure ongoing stability. Kind regards, emnify Support Team

8. resolved Jul 27, 2026, 01:19 PM UTC

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Jul 10, 2026, 05:12 PM UTC· resolved Jul 10, 2026, 07:12 PM UTC

1. investigating Jul 10, 2026, 05:12 PM UTC

   Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team

2. identified Jul 10, 2026, 05:28 PM UTC

   We have identified that a third-party provider caused the issue. As of writing, we are starting to see that error rates are going down. More updates to follow shortly.

3. resolved Jul 10, 2026, 07:12 PM UTC

   The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Jun 30, 2026, 05:43 PM UTC· resolved Jun 30, 2026, 06:42 PM UTC

1. investigating Jun 30, 2026, 05:43 PM UTC

   Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

2. monitoring Jun 30, 2026, 06:05 PM UTC

   Dear emnify Customers, We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings. Our team will continue to monitor the service closely to ensure ongoing stability. Kind regards, emnify Support Team

3. resolved Jun 30, 2026, 06:42 PM UTC

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Jun 30, 2026, 08:11 AM UTC· resolved Jul 30, 2026, 02:48 PM UTC

1. investigating Jun 30, 2026, 08:11 AM UTC

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

2. investigating Jun 30, 2026, 09:18 AM UTC

   Dear emnify Customers, Further investigation indicates that our network tests toward both Cellcom and MTN are also failing, suggesting that the issue is impacting connectivity across Guinea. We are continuing to work closely with the affected network providers to determine the cause of the disruption and support restoration efforts. Our team is actively monitoring the situation and assessing any changes in service. We will continue to post updates as we learn more. Kind regards, emnify Support Team

3. identified Jun 30, 2026, 06:25 PM UTC

   Dear emnify Customers, Our latest network tests toward Orange, Cellcom, and MTN continue to indicate connectivity issues. We remain in close contact with the affected operators and are actively coordinating with them as they work to implement corrective actions and restore normal service. Our team continues to monitor the situation closely, and we will share the next update once there are meaningful developments. Kind regards, emnify Support Team

4. identified Jul 01, 2026, 07:27 AM UTC

   Dear emnify Customers, Our latest network tests toward Orange are now passing, and our monitoring shows that traffic has resumed on the network, indicating signs of service recovery. At this time, however, network tests toward Cellcom and MTN continue to fail. We remain in close contact with both operators to understand the cause of the ongoing disruption and are working closely with them as they continue their restoration efforts. We will continue to monitor the situation closely and share the next update as soon as there are significant developments. Kind regards, emnify Support Team

5. resolved Jul 30, 2026, 02:48 PM UTC

   Dear emnify Customers, Network tests toward Cellcom are now passing, indicating that connectivity has been restored. As the issue affecting MTN remains ongoing, we have temporarily removed MTN from the available networks in our Guinea data plans to minimize customer impact. Customers can continue using alternative networks in Guinea, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service. Kind regards, emnify Support Team

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Started Jun 26, 2026, 07:58 PM UTC· resolved Jun 26, 2026, 08:44 PM UTC

1. investigating Jun 26, 2026, 07:58 PM UTC

   Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team

2. identified Jun 26, 2026, 08:09 PM UTC

   We have identified the issue and applied a fix. More updates to follow shortly while we look into the root cause further.

3. monitoring Jun 26, 2026, 08:23 PM UTC

   We have applied a fix we are seeing positive results. We will closely monitor the situation.

4. resolved Jun 26, 2026, 08:44 PM UTC

   This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center.

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Started Jun 23, 2026, 12:49 PM UTC· resolved Jun 23, 2026, 01:54 PM UTC

1. investigating Jun 23, 2026, 12:49 PM UTC

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. monitoring Jun 23, 2026, 01:08 PM UTC

   Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network. We will closely monitor the situation and will provide an update accordingly.

3. resolved Jun 23, 2026, 01:54 PM UTC

   The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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Started Jun 20, 2026, 10:35 PM UTC· resolved Jun 21, 2026, 07:11 AM UTC

1. investigating Jun 20, 2026, 10:35 PM UTC

   Dear emnify Customers, We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available. Kind regards, emnify Support Team

2. identified Jun 20, 2026, 10:50 PM UTC

   We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon.

3. monitoring Jun 21, 2026, 01:02 AM UTC

   Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again. We will continue to monitor closely.

4. resolved Jun 21, 2026, 07:11 AM UTC

   This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues.

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Started Jun 18, 2026, 12:55 PM UTC· resolved Jun 18, 2026, 04:02 PM UTC

1. investigating Jun 18, 2026, 12:55 PM UTC

   Dear emnify customer, We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

2. identified Jun 18, 2026, 01:18 PM UTC

   We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service. As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists. We will provide another update as soon as more information becomes available.

3. monitoring Jun 18, 2026, 03:26 PM UTC

   Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary.

4. resolved Jun 18, 2026, 04:02 PM UTC

   This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.

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Started Jun 04, 2026, 01:48 PM UTC· resolved Jun 08, 2026, 01:30 PM UTC

1. investigating Jun 04, 2026, 01:48 PM UTC

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. identified Jun 04, 2026, 01:58 PM UTC

   Dear emnify Customers, We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability. We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator. Kind regards, emnify Support Team

3. resolved Jun 08, 2026, 01:30 PM UTC

   We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.

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Started Jun 03, 2026, 08:23 AM UTC· resolved Jun 03, 2026, 09:28 AM UTC

1. investigating Jun 03, 2026, 08:23 AM UTC

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. monitoring Jun 03, 2026, 08:37 AM UTC

   Dear emnify Customers, We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered. Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected. Kind regards, emnify Support Team

3. resolved Jun 03, 2026, 09:28 AM UTC

   Dear emnify Customers, The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services. The issue has since been resolved, and roaming connectivity has returned to normal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

4. postmortem Jun 11, 2026, 12:27 PM UTC

   ## Summary Due to a full outage of emnify’s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min. Due to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \(2G/3G\) or using alternate IMSIs. Existing data connections were not impacted. ## Timeline \(UTC\) | Time | Event | | --- | --- | | 07:47 | **>>>INCIDENT STARTS HERE>>INCIDENT STOPS HERE<<<** |

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Started Jun 02, 2026, 04:30 AM UTC· resolved Jun 02, 2026, 07:30 AM UTC

1. resolved Jun 02, 2026, 04:30 AM UTC

   Dear emnify Customers, At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions. Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered. We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator. If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance. Kind regards, emnify Support Team

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Started May 18, 2026, 07:18 AM UTC· resolved May 20, 2026, 05:05 PM UTC

1. investigating May 18, 2026, 07:18 AM UTC

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. investigating May 18, 2026, 07:33 AM UTC

   Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team

3. identified May 18, 2026, 11:30 AM UTC

   Dear emnify Customers, We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue. In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices. We will continue to keep you informed of any significant developments. Kind regards, emnify Support Team

4. monitoring May 20, 2026, 04:15 PM UTC

   Dear emnify Customers, Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted. At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration. Further updates will be provided as recovery progresses. Kind regards, emnify Support Team

5. resolved May 20, 2026, 05:05 PM UTC

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

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