- Detected by Pingoru
- Apr 27, 2026, 02:30 PM UTC
- Resolved
- Apr 30, 2026, 01:06 PM UTC
- Duration
- 2d 22h
Affected: Network Connectivity - Middle East & Africa
Timeline · 4 updates
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investigating Apr 27, 2026, 02:30 PM UTC
Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team
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investigating Apr 27, 2026, 03:39 PM UTC
We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information.
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monitoring Apr 28, 2026, 08:02 AM UTC
Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime. We will continue to work with the operator to ensure full restoration.
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resolved Apr 30, 2026, 01:06 PM UTC
Dear emnify Customers, The incident has been resolved. Our monitoring and validation tests confirm that the operator MTN is now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 02:42 AM UTC
- Resolved
- Apr 27, 2026, 03:54 AM UTC
- Duration
- 1h 12m
Affected: User InterfaceAPI
Timeline · 4 updates
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investigating Apr 27, 2026, 02:42 AM UTC
We are currently investigating an issue affecting the display of events in the emnify Portal, as well as via the API and Data Streamer. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available
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identified Apr 27, 2026, 02:50 AM UTC
We have identified the component where the issue affecting event display is occurring. Our team is actively working on resolving the issue and will provide further updates as progress is made.
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monitoring Apr 27, 2026, 03:33 AM UTC
A fix has been implemented for the issue affecting event display, and we are currently monitoring the results. We will continue to observe the system to ensure stability and will provide further updates as needed.
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resolved Apr 27, 2026, 03:54 AM UTC
The issue affecting event display has been resolved. If you continue to experience any problems or have questions, please do not hesitate to contact our support team.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 07:56 AM UTC
- Resolved
- Apr 22, 2026, 01:01 PM UTC
- Duration
- 5h 4m
Affected: User InterfaceAPI
Timeline · 4 updates
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investigating Apr 22, 2026, 07:56 AM UTC
Dear emnify Customers, We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API. Further updates will be provided shortly. Kind regards, emnify Support Team
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identified Apr 22, 2026, 08:24 AM UTC
Dear emnify Customers, We have identified the issue and have applied a fix. The errors have now significantly decreased and we are monitoring closely the situation. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team
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monitoring Apr 22, 2026, 08:31 AM UTC
Dear emnify Customers, Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team
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resolved Apr 22, 2026, 01:01 PM UTC
Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 05:53 PM UTC
- Resolved
- Apr 17, 2026, 11:08 PM UTC
- Duration
- 5h 15m
Affected: Network Connectivity - Middle East & Africa
Timeline · 4 updates
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investigating Apr 17, 2026, 05:53 PM UTC
We are currently investigating a service degradation affecting connectivity in MTN Uganda. Our engineering team is actively working to identify the root cause and assess the impact. We will provide further updates as soon as more information becomes available.
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identified Apr 17, 2026, 06:02 PM UTC
We have identified that the reported service degradation affecting connectivity in MTN Uganda is not originating from the emnify platform. We have engaged MTN and are working with them to resolve the issue. Connectivity on other networks in Uganda remains fully operational. We will continue to monitor the situation and provide updates as more information becomes available.
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monitoring Apr 17, 2026, 11:00 PM UTC
Service connectivity in MTN Uganda has been restored. We are continuing to monitor the situation closely to ensure stability.
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resolved Apr 17, 2026, 11:08 PM UTC
The issue affecting connectivity in MTN Uganda has been fully resolved. If you experience any further issues, please reach out to our support team.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 08:47 AM UTC
- Resolved
- Apr 17, 2026, 09:55 AM UTC
- Duration
- 1h 8m
Affected: VPN services
Timeline · 3 updates
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identified Apr 17, 2026, 08:47 AM UTC
Dear emnify Customers, We are currently investigating an issue with OpenVPN authentication affecting all breakout regions. We will provide an update shortly. Kind regards, emnify Support Team
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monitoring Apr 17, 2026, 09:10 AM UTC
Our engineering team has identified the cause and has applied a fix. We are closely monitoring the results. Further updates to follow.
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resolved Apr 17, 2026, 09:55 AM UTC
Dear emnify Customers, The incident has been resolved, and the OpenVPN service is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 04:17 PM UTC
- Resolved
- Apr 08, 2026, 07:12 PM UTC
- Duration
- 2h 55m
Affected: APIData Analytics
Timeline · 4 updates
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investigating Apr 08, 2026, 04:17 PM UTC
Dear emnify Customers, We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in billing previews and usage statistics across the portal and APIs. Our team is actively investigating the issue and we will provide an update shortly. Kind regards, emnify Support Team
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identified Apr 08, 2026, 04:26 PM UTC
Dear emnify Customers, Our team has identified the root cause of the issue and is currently working on implementing a fix. We will continue to provide updates as progress is made. Kind regards, emnify Support Team
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monitoring Apr 08, 2026, 07:00 PM UTC
Dear emnify Customers, A fix has been successfully applied, and billing previews and usage statistics are now up to date. We will continue to closely monitor the system to ensure everything remains stable. Kind regards, emnify Support Team
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resolved Apr 08, 2026, 07:12 PM UTC
Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 09:35 AM UTC
- Resolved
- Mar 25, 2026, 10:51 AM UTC
- Duration
- 1h 16m
Affected: Mobile Core Network
Timeline · 4 updates
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investigating Mar 25, 2026, 09:35 AM UTC
We are currently investigating an issue causing signalling degradation. As a result, some devices may require multiple attempts to successfully connect to the network. Our team is actively working to identify the root cause and mitigate the impact. We will provide further updates as more information becomes available.
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identified Mar 25, 2026, 09:39 AM UTC
The issue has been identified and began at approximately 09:05 UTC. We are currently applying a fix to resolve the signalling degradation. Our team is actively working on mitigation, and we will continue to provide updates as progress is made.
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monitoring Mar 25, 2026, 09:47 AM UTC
The fix has been successfully applied, and the service is now restored and operating normally. Engineering teams are continuing to monitor the situation closely to ensure stability. We will provide further updates if any additional issues are observed.
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resolved Mar 25, 2026, 10:51 AM UTC
The issue has been fully resolved, and all services are operating normally. If you continue to experience any issues, please reach out to support.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 11:55 AM UTC
- Resolved
- Mar 13, 2026, 02:06 PM UTC
- Duration
- 2h 11m
Affected: User InterfaceAPIData Analytics
Timeline · 3 updates
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identified Mar 13, 2026, 11:55 AM UTC
Dear emnify Customers, We have identified an issue affecting the processing of events and usage data. As a result, some preview information may be delayed by up to 24 hours. We expect the system to fully recover within the next hour. We will provide further updates as soon as more information becomes available. Kind regards, emnify Support Team
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monitoring Mar 13, 2026, 12:04 PM UTC
Dear emnify Customers, Our monitoring shows that event and usage data processing is recovering and services are gradually returning to normal. We will continue to monitor the system until full recovery is confirmed. Kind regards, emnify Support Team
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resolved Mar 13, 2026, 02:06 PM UTC
Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 05:34 AM UTC
- Resolved
- Mar 12, 2026, 06:07 AM UTC
- Duration
- 33m
Affected: Mobile Core Network
Timeline · 2 updates
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monitoring Mar 12, 2026, 05:34 AM UTC
Dear emnify Customers, Earlier today, we observed elevated Diameter signaling traffic starting around 03:00 UTC. Signaling traffic levels have since decreased since 05:20 UTC and are returning to normal. Our team will keep monitoring the situation to ensure continued stability. Kind regards, emnify Support Team
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resolved Mar 12, 2026, 06:07 AM UTC
Dear emnify Customers, The incident has been resolved, and Diameter signaling metrics have now returned to normal levels. The temporary increase observed earlier has been identified as a result of the signaling degradation incident that occurred yesterday. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 02:04 PM UTC
- Resolved
- Mar 11, 2026, 05:30 PM UTC
- Duration
- 3h 26m
Affected: Mobile Core Network
Timeline · 6 updates
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investigating Mar 11, 2026, 02:04 PM UTC
Dear emnify Customers, We are currently observing a signaling degradation that may impact device connectivity. As a result, some devices may experience intermittent connectivity issues or difficulties establishing sessions. Our team is investigating the issue and will share further updates as soon as possible. Kind regards, emnify Support Team
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identified Mar 11, 2026, 02:31 PM UTC
Dear emnify Customers, Our team is currently working on mitigating the issue and investigating the underlying cause. We are actively monitoring the network and will provide further updates as soon as more information becomes available. Kind regards, emnify Support Team
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monitoring Mar 11, 2026, 03:48 PM UTC
Dear emnify Customers, Our team is continuing to work on mitigating the impact of the signaling degradation. Current monitoring shows that key signaling metrics are gradually improving. We are closely monitoring the situation and will continue taking steps to ensure services return to full stability. Kind regards, emnify Support Team
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monitoring Mar 11, 2026, 05:08 PM UTC
Dear emnify Customers, Network performance continues to improve, and signaling metrics are now close to normal levels. Our team will keep monitoring the situation to ensure services remain stable. Kind regards, emnify Support Team
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resolved Mar 11, 2026, 05:30 PM UTC
Dear emnify Customers, The incident has been resolved, and signaling metrics have stabilized at normal levels. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
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postmortem Mar 12, 2026, 03:31 PM UTC
On March 11, 2026, between approximately 13:20 UTC and 17:10 UTC, some devices on the emnify network experienced intermittent connectivity issues, including delayed session establishment and increased packet loss. Mitigation actions implemented by our engineering teams resulted in service progressively improving from approximately 14:45 UTC. **Incident overview** An unexpected and sudden increase in data traffic volume on one of our carrier connectivity links in the EU region exceeded the available link capacity. Despite high spare capacity built into our platform, traffic volume increased approximately sixfold within a few minutes, which the link was not dimensioned to absorb. This led to congestion on the link, resulting in packet loss that affected the ability of some devices to establish and maintain data sessions. Impacted devices experienced intermittent connectivity and may have needed to reconnect or retransmit data. **Mitigation actions taken** Our engineering team identified the source of the traffic surge and took the following actions to restore service: * Isolated the traffic that was causing the link congestion * Redirected the identified traffic to a separate, dedicated link to eliminate congestion on the primary connectivity path * Scaled up signalling processing capacity to handle the elevated request volume during recovery * Monitored the network closely as devices reconnected and traffic patterns normalized **Preventive measures** We are reviewing our link capacity planning and traffic management controls to improve our ability to absorb unexpected traffic surges without impact to customers. This includes higher capacity reserves and implementing traffic shaping mechanisms to better protect shared infrastructure.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 10:13 PM UTC
- Resolved
- Mar 11, 2026, 01:51 AM UTC
- Duration
- 3h 38m
Affected: Network Connectivity - Asia-Pacific
Timeline · 4 updates
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investigating Mar 10, 2026, 10:13 PM UTC
Dear emnify customers, We are currently investigating a service degradation affecting LTE and LTE-M connectivity on the Telstra Australia network. Devices attempting to connect may experience intermittent connectivity issues or may be unable to attach to the network. We will provide further updates as soon as more information becomes available. Kind regards, emnify Support team
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identified Mar 10, 2026, 10:33 PM UTC
Dear emnify Customers, We have contacted Telstra Australia regarding the ongoing service degradation and are currently awaiting their feedback. Alternative LTE networks in Australia (Vodafone and Optus) remain available for connectivity fallback. Meanwhile, LTE-M connectivity in this region is currently provided via the Telstra network only and may therefore remain affected while the issue persists. We will provide further updates as additional information becomes available. Kind regards, emnify Support Team
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monitoring Mar 11, 2026, 12:16 AM UTC
Dear emnify Customers, Telus has confirmed that a fault with their signaling provider caused the observed LTE and LTE-M service degradation. Our recent network tests are yielding successful results, and we are observing traffic towards the network beginning to recover. We will continue to monitor network performance and provide additional updates as needed. Kind regards, emnify Support Team
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resolved Mar 11, 2026, 01:51 AM UTC
Dear emnify Customers, The incident has been resolved, and network traffic has returned to normal levels. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 03:24 PM UTC
- Resolved
- Mar 05, 2026, 09:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 05, 2026, 03:24 PM UTC
Dear emnify Customers, Earlier today, we observed a temporary degradation in the SMS services. Upon investigation, it was determined that A2P SMS-MT, or SMS messages sent from the portal/API to emnify devices, were affected. After applying a fix, we immediately started to see SMS-MT being processed as normal. All SMS services are now fully operational as of writing.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 09:24 PM UTC
- Resolved
- Mar 05, 2026, 12:53 AM UTC
- Duration
- 3h 28m
Affected: Data Analytics
Timeline · 4 updates
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investigating Mar 04, 2026, 09:24 PM UTC
Dear emnify Customers, We are investigating an issue related to the processing of events and usage data. As a result, the portal and API report outdated data from 20:05 UTC. Also, the emnify Data Streamer is currently unable to deliver data. We are working on resolving the issue, and an update will be provided shortly. Kind regards, emnify Support Team
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identified Mar 04, 2026, 09:32 PM UTC
We have identified the issue and implemented a fix. We are now seeing new events being delivered. We will continue to monitor closely.
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monitoring Mar 04, 2026, 09:58 PM UTC
We continue to see that the events data and usage statistics are finally catching up. We expect all data to be backfilled within the next 2 hours. We will continue to monitor closely.
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resolved Mar 05, 2026, 12:53 AM UTC
This incident has been resolved and all data has been successfully backfilled. If you continue to experience any issues, please contact our Customer Support team via the help center.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 08:39 AM UTC
- Resolved
- Feb 17, 2026, 03:37 PM UTC
- Duration
- 6h 57m
Affected: User InterfaceAPIData Analytics
Timeline · 3 updates
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investigating Feb 17, 2026, 08:39 AM UTC
We are currently experiencing temporary issues with our portal. Our team is actively investigating and working to resolve the issue as quickly as possible. Further updates will be provided shortly.
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identified Feb 17, 2026, 11:16 AM UTC
The portal issue has been mitigated and core access has been restored. Some portal functionalities may still be temporarily unavailable. Our team is currently working on restoring full API data accuracy. Further updates will follow as progress continues.
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resolved Feb 17, 2026, 03:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 09:16 AM UTC
- Resolved
- Feb 17, 2026, 09:22 AM UTC
- Duration
- 6d
Affected: Network Connectivity - Middle East & Africa
Timeline · 8 updates
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investigating Feb 11, 2026, 09:16 AM UTC
Dear emnify customers, We are currently investigating a service degradation affecting MTN Nigeria. Devices attempting to connect to this network may experience connectivity issues. We will share an update as soon as more information becomes available. Kind regards, emnify Support team
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identified Feb 11, 2026, 09:48 AM UTC
Dear emnify Customers, We have reached out to MTN Nigeria regarding the ongoing service degradation and are currently awaiting their feedback. In the meantime, alternative mobile networks in Nigeria remain available for connectivity fallback. We will share a further update as soon as more information becomes available. Kind regards, emnify Support team
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identified Feb 11, 2026, 12:46 PM UTC
Dear emnify Customers, As part of our mitigation efforts, we have temporarily restricted access to MTN Nigeria. Affected devices may connect to alternative available networks in the meantime. Further updates will follow as soon as possible. Kind regards, emnify Support team
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identified Feb 12, 2026, 04:11 AM UTC
Dear emnify customers, Our recent tests continue to indicate the issue, and we remain engaged with MTN Nigeria to determine the underlying cause. At this time, the network remains temporarily blocked. Alternative networks remain available and operational to support connectivity. We will share further updates as soon as more information becomes available. Kind regards, emnify Support team
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identified Feb 12, 2026, 05:22 PM UTC
Dear emnify customers, We are currently observing traffic successfully routing to MTN over 4G and have re-enabled 4G connectivity accordingly. MTN has confirmed that 2G services have been permanently discontinued. Meanwhile, 3G access remains temporarily restricted while we continue validating its stability. We will provide further updates as additional information becomes available. Kind regards, emnify Support team
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monitoring Feb 13, 2026, 03:20 PM UTC
Dear emnify Customers, We are now observing 3G signaling activity towards MTN, and 3G access has been made available again. Our team is closely monitoring performance to ensure continued stability. We will keep you informed and share further updates as more information becomes available. Kind regards, emnify Support team
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monitoring Feb 13, 2026, 07:37 PM UTC
Dear emnify Customers, As previously communicated, MTN has permanently discontinued its 2G services. We understand this broader network change may also influence 3G availability, and we are in contact with MTN to gain further clarity. 4G service on MTN is expected to be operational, and we are coordinating with the operator to further validate overall performance. For alternative networks, both Glo and Airtel continue to operate normally. We are observing successful traffic across 2G, 3G, and 4G on these networks. We will continue to monitor network performance and share additional updates as needed. Kind regards, emnify Support Team
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resolved Feb 17, 2026, 09:22 AM UTC
This incident has been resolved..
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 08:56 PM UTC
- Resolved
- Feb 04, 2026, 09:33 PM UTC
- Duration
- 37m
Affected: Network Connectivity - Central and South America & Caribbean
Timeline · 3 updates
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investigating Feb 04, 2026, 08:56 PM UTC
We are currently investigating reports of service degradation impacting 2G connectivity on the Tigo Panama network. Further updates will be provided as more information becomes available.
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identified Feb 04, 2026, 09:13 PM UTC
We have contacted Tigo Panama regarding the ongoing 2G service degradation and are currently awaiting their response. In the meantime, please note: -3G and 4G services with Tigo Panama remain available and are operating normally -Alternative mobile networks in Panama are also available for connectivity fallback Our team continues to monitor the situation closely and will provide further updates as soon as we receive additional information from the operator.
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resolved Feb 04, 2026, 09:33 PM UTC
Tigo Panama has confirmed that their 2G service has been permanently sunsetted. As a result, 2G connectivity is no longer available on the Tigo Panama network. -Other radio access types with Tigo Panama remain available and are operating normally -2G service is still available in Panama through alternative mobile network If you have any questions, please contact our Customer Support team.
Read the full incident report →
