EMnify Outage History

Dear emnify Customers, We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected. We are working on a mitigation, and further updates will follow shortly. Kind regards, emnify Support Team

We are currently investigating a service degradation affecting connectivity on some UK mobile networks. Our teams are working to identify the cause and assess the impact. We will provide further updates as soon as more information becomes available.

We are currently investigating a degradation affecting event processing. As a result, events may be delayed or not displayed as expected in the emnify Portal and via Data Streamer. We will provide further updates as more information becomes available

We are currently investigating an issue affecting the search functionality in the emnify portal. Users may experience difficulties when searching for information within the portal. Our teams are investigating the root cause and working to restore normal functionality. We will provide further updates as soon as more information becomes available.

Dear emnify Customers, Between 11:20 and 12:10 UTC, some customers may have experienced intermittent data connectivity. It has already been mitigated, and we are closely monitoring the recovery. Further updates to follow shortly. Kind regards, emnify Support Team

Dear emnify Customers, We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in data usage statistics across the reports in the portal. Our team is actively working to identify the cause and resolve the issue. We will share another update as soon as more information becomes available. Kind regards, emnify Support Team

Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available. Kind regards, emnify Support Team

Dear emnify customer, We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team

We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.

Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team

We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information.

We are currently investigating an issue affecting the display of events in the emnify Portal, as well as via the API and Data Streamer. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available

Dear emnify Customers, We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API. Further updates will be provided shortly. Kind regards, emnify Support Team

We are currently investigating a service degradation affecting connectivity in MTN Uganda. Our engineering team is actively working to identify the root cause and assess the impact. We will provide further updates as soon as more information becomes available.