Is EMnify down?

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability. We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator. Kind regards, emnify Support Team

We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered. Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected. Kind regards, emnify Support Team

Dear emnify Customers, The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services. The issue has since been resolved, and roaming connectivity has returned to normal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

## Summary Due to a full outage of emnify’s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min. Due to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \(2G/3G\) or using alternate IMSIs. Existing data connections were not impacted. ## Timeline \(UTC\) | Time | Event | | --- | --- | | 07:47 | **>>>INCIDENT STARTS HERE>>INCIDENT STOPS HERE<<<** |

Dear emnify Customers, At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions. Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered. We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator. If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue. In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices. We will continue to keep you informed of any significant developments. Kind regards, emnify Support Team

Dear emnify Customers, Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted. At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration. Further updates will be provided as recovery progresses. Kind regards, emnify Support Team

Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service. As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted. Customers in Poland can continue using alternative available networks in the country, which are operating normally. We will continue to provide updates as more information becomes available.

Connectivity on the Play network in Poland has been restored and services are operating normally again. We are continuing to monitor the situation closely to ensure service stability.

This incident has been resolved