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Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Dear emnify Customers, We have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts. In the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar. We will continue to monitor the situation and provide another update as soon as more information becomes available. Kind regards, emnify Support Team

After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation. We have already reached out to this operator to check the issue further. Further updates to follow.

We continue to chase updates on the two affected networks and a signaling carrier. More updates to follow shortly.

Dear emnify Customers, The impact of the issue is also affecting other LATAM operators, particularly in Mexico and Colombia, among others, which could suggest a potential problem with the interconnect signaling links. We are validating with more tests and working closely with operators and signaling carriers. We will keep you posted with more updates.

Dear emnify Customers, Our recent tests are still showing network instability across multiple operators in the LATAM region. In summary, please see the list of countries below with at least 1 network and LTE affected. Colombia Peru Puerto Rico Costa Rica Guatemala El Salvador Panama Honduras We are continuously working with our roaming partners and signaling carriers towards a solution. We will keep you posted with more updates.

Dear emnify Customers, The affected signaling carriers and network operators have resolved the issue within their networks. Our latest network tests are passing successfully, and our monitoring confirms that traffic is processing as expected and has returned to normal levels. We will continue to monitor traffic closely to ensure ongoing stability. Kind regards, emnify Support Team

Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team

We have identified that a third-party provider caused the issue. As of writing, we are starting to see that error rates are going down. More updates to follow shortly.

The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Dear emnify Customers, We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings. Our team will continue to monitor the service closely to ensure ongoing stability. Kind regards, emnify Support Team

Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team

We have identified the issue and applied a fix. More updates to follow shortly while we look into the root cause further.

We have applied a fix we are seeing positive results. We will closely monitor the situation.

This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center.

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network. We will closely monitor the situation and will provide an update accordingly.

The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team