Ellucian had 36 outages in the last 2 years totaling 191h 56m of downtime — averaging 1.5 incidents per month.
There were 36 Ellucian outages since July 19, 2024 totaling 191h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.
Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.
Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team
The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.
The regions of CA, and EU are fully restored and schedules are triggering again.
Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.
Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.
Ellucian Engineers are aware of an issue impacting ILP processing. We are working to restore normal message processing as soon as possible and will continue to provide updates.
Ellucian Engineers identified an issue impacting ILP processing. They continue working to restore normal message processing as soon as possible and will continue to provide updates.
Ellucian Engineers identified an issue impacting ILP processing and enacted a remediation. There has been an improvement in message processing and our team is working to fully restore normal message processing. We will continue to monitor and provide updates.
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized and normal message processing has been restored. We will continue to closely monitor performance as the backlog is fully consumed and provide any updates.
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized, message processing resumed at normal rates, and the backlog was cleared of all actionable messages. We will continue to closely monitor performance.
Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers are engaged and will provide updates on resolution.
Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers have seen improved responses time, we are continuing to investigate and will continue to provide updates on resolution.
Some customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.
We are aware of the widespread issue that CloudFlare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the CloudFlare issue is resolved.
We are aware of the widespread issue that Cloudflare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the Cloudflare issue is resolved. Cloudflare updated that they implemented a fix and are continuing to monitor for any further issues.
We are aware of the widespread issue that Cloudflare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the Cloudflare issue is resolved. Cloudflare updated that they implemented a fix, they continue to see improvement in errors and latency but still have reports of intermittent errors. They are looking for ways to accelerate their full recovery. The Ellucian team continues to monitor the situation as it improves.
We closely monitored the widespread issue that Cloudflare was experiencing today. While we are unaware of any impacts to Ellucian SaaS or Cloud systems, it was possible that you may have experienced some intermittent issues until Cloudflare resolved the issue. Cloudflare updated that they implemented a fix and presently Cloudflare services are operating normally, they are no longer observing elevated errors or latency across the network. If you have any issues please submit a case to support. Thank you.
Ellucian is aware of an issue reported by Microsoft that Azure Front Door is experiencing issues resulting in a loss of connectivity to some services. Microsoft is providing updates via https://azure.status.microsoft/en-us/status.
- Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal and they continue to see signs of recovery. Ellucian is monitoring and Microsoft is continuing to provide updates via https://azure.status.microsoft/en-us/status.
Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal and they continue to see signs of recovery. Ellucian is monitoring and Microsoft is continuing to provide updates via https://azure.status.microsoft/en-us/status.
Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal, they continue to see signs of recovery as they route traffic through health nodes. They anticipate full mitigation within the next four hours. Ellucian will continue to monitor. Please submit a ticket if any additional issues are encountered. Microsoft will continue to provide updates via https://azure.status.microsoft/en-us/status.
Some users are experiencing issues logging in. Ellucian engineers are engaged in troubleshooting.
We are continuing to investigate this issue.
The authentication issues have been resolved.
We are aware that some customers are experiencing ILP processing issues. Ellucian engineers are engaged and troubleshooting the issue.
Engineering teams have made significant improvements to remediate the issue impacting ILP real-time and bulk job processing and continue to monitor performance closely.
Engineering teams remediated the issue impacting ILP real-time and bulk job processing, ILP is fully operational.
Ellucian Experience is currently showing intermittent latency issues for North American customers. Engineering teams are fully engaged on improving performance.
The intermittent latency issues have been fully resolved and Experience is fully operational.
Experience is currently experiencing degraded service. Ellucian engineers identified the issue, are taking remediation actions and will provide further updates.
Experience continues to experience degraded service. Ellucian engineers identified an issue, they are continuing to take remediation actions to restore normal service, and we will continue to post additional updates.
Ellucian engineers have taken remediation actions to address a performance issue in Experience. Application latency/response is improving and we continue working to fully restore normal service. Additional updates to follow.
Ellucian engineers took action to improve Experience performance. The Application latency/response continues to recover, we are working to fully restore normal service. Additional updates to follow.
Experience performance issues have been resolved. Ellucian engineers have identified and remediated the root cause.
Experience is currently experiencing service interruption in Canada region. Ellucian engineers are researching the issue and will provide further updates
Ellucian engineers have identified and resolved an issue impacting Experience. Normal system performance is restored, and engineers will monitor the service.
Data Connect is currently experiencing issues with data pipelines connecting to external S3 buckets. Ellucian engineers are researching the issue and will provide further updates.
Ellucian engineers resolved an issue with Data Connect pipelines. Normal system performance was restored and engineers will continue to monitor the service.
Ellucian engineers resolved an issue with Data Connect pipelines. Normal system performance was restored and engineers will continue to monitor the service.
Data Connect is currently experiencing service interruption. Ellucian engineers are researching the issue and will provide further updates
Ellucian engineers resolved an issue with Data Connect. Normal system performance was restored, and engineers will continue to monitor the service.
Ellucian engineers will continue to monitor and determine a root cause to prevent future recurrences of the issue.