Ellucian experienced a minor incident on December 11, 2025 affecting Ellucian Experience (U.S.), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2025, 04:25 PM UTC
Some Experience customers have reported intermittent issues with some cards not showing in the dashboard. Ellucian engineering teams are engaged and will provide updates shortly.
- investigating Dec 11, 2025, 05:27 PM UTC
Some Experience customers have reported intermittent issues with some cards not appearing in the dashboard. Ellucian engineering teams are continuing to troubleshoot and will continue to provide updates.
- investigating Dec 11, 2025, 06:21 PM UTC
Ellucian engineers are working to resolve an issue where some users' Experience cards are not appearing in the dashboard and we will continue to provide updates.
- investigating Dec 11, 2025, 07:26 PM UTC
Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates.
- investigating Dec 11, 2025, 08:30 PM UTC
Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We are working with our vendor partners and will continue to provide updates.
- identified Dec 11, 2025, 09:28 PM UTC
Ellucian engineers worked with our vendor partners to identify the issue and are working to develop a fix to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates
- monitoring Dec 11, 2025, 10:31 PM UTC
Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Small improvements have been seen, they continue to work on incremental improvements and they will continue to closely monitor overnight.
- monitoring Dec 12, 2025, 03:12 AM UTC
Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Normal system performance was restored, and engineers will continue to monitor overnight.
- resolved Dec 12, 2025, 05:00 PM UTC
Ellucian engineers resolved an issue impacting Experience cards. Normal system performance was restored and closely monitored overnight, engineers will continue to monitor the service.