Ellucian experienced a major incident on January 22, 2026 affecting Ellucian Intelligent Learning Platform - United States/Canada/Latin America, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 04:02 PM UTC
Ellucian Engineers are aware of an issue impacting ILP processing. We are working to restore normal message processing as soon as possible and will continue to provide updates.
- identified Jan 22, 2026, 05:00 PM UTC
Ellucian Engineers identified an issue impacting ILP processing. They continue working to restore normal message processing as soon as possible and will continue to provide updates.
- monitoring Jan 22, 2026, 06:02 PM UTC
Ellucian Engineers identified an issue impacting ILP processing and enacted a remediation. There has been an improvement in message processing and our team is working to fully restore normal message processing. We will continue to monitor and provide updates.
- monitoring Jan 22, 2026, 06:28 PM UTC
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized and normal message processing has been restored. We will continue to closely monitor performance as the backlog is fully consumed and provide any updates.
- resolved Jan 22, 2026, 09:05 PM UTC
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized, message processing resumed at normal rates, and the backlog was cleared of all actionable messages. We will continue to closely monitor performance.