Ellucian incident

Service Notification: Colleague Document download issue

Ellucian experienced a minor incident on March 26, 2026 affecting Ellucian Colleague SaaS, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started: Mar 26, 2026, 02:48 PM UTC
Resolved: Mar 26, 2026, 07:32 PM UTC
Duration: 4h 44m
Detected by Pingoru: Mar 26, 2026, 02:48 PM UTC

Affected components

Ellucian Colleague SaaS

Update timeline

investigating Mar 26, 2026, 02:48 PM UTC

Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
investigating Mar 26, 2026, 03:47 PM UTC

Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
investigating Mar 26, 2026, 04:46 PM UTC

Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
identified Mar 26, 2026, 05:50 PM UTC

Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
identified Mar 26, 2026, 06:52 PM UTC

Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
resolved Mar 26, 2026, 07:32 PM UTC

Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team