Ellucian incident

ELLUCIAN INSIGHTS POPULATION JOBS INTERRUPTION

Major Resolved View vendor source →

Ellucian experienced a major incident on November 4, 2025 affecting Ellucian Insights, lasting 22h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 02:52 PM UTC
Resolved
Nov 05, 2025, 12:57 PM UTC
Duration
22h 4m
Detected by Pingoru
Nov 04, 2025, 02:52 PM UTC

Affected components

Ellucian Insights

Update timeline

  1. identified Nov 04, 2025, 02:52 PM UTC

    Ellucian Insights is currently experiencing issues with population jobs. Ellucian engineers identified the issue, and taking remediation actions and will provide further updates.

  2. identified Nov 04, 2025, 03:54 PM UTC

    Ellucian engineers have identified the root cause of the issue and are actively working to restore normal operation of population jobs. We will continue to provide updates as progress is made.

  3. identified Nov 04, 2025, 04:59 PM UTC

    Ellucian engineers have identified the root cause of the issue and are actively working to restore normal operation of population jobs. We will continue to provide updates as progress is made.

  4. identified Nov 04, 2025, 05:51 PM UTC

    Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.

  5. identified Nov 04, 2025, 06:54 PM UTC

    Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.

  6. identified Nov 04, 2025, 07:59 PM UTC

    Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.

  7. identified Nov 04, 2025, 09:00 PM UTC

    Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.

  8. identified Nov 04, 2025, 10:03 PM UTC

    Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  9. identified Nov 04, 2025, 11:02 PM UTC

    Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  10. identified Nov 05, 2025, 12:04 AM UTC

    Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  11. identified Nov 05, 2025, 01:00 AM UTC

    Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  12. identified Nov 05, 2025, 02:00 AM UTC

    Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  13. identified Nov 05, 2025, 03:00 AM UTC

    Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  14. identified Nov 05, 2025, 04:02 AM UTC

    Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  15. identified Nov 05, 2025, 05:11 AM UTC

    Ellucian engineers are still working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  16. identified Nov 05, 2025, 05:59 AM UTC

    Ellucian engineers are still working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.

  17. monitoring Nov 05, 2025, 06:52 AM UTC

    Ellucian engineers have resolved the issue impacting Insights population jobs, and engineers will continue to monitor the data flow

  18. resolved Nov 05, 2025, 12:57 PM UTC

    Ellucian engineers have resolved the issue impacting Insights population jobs. Normal system performance has been restored.