Ellucian Outage History

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Ellucian had 36 outages in the last 2 years totaling 46h 43m of downtime — averaging 1.5 incidents per month.

There were 36 Ellucian outages since July 19, 2024 totaling 46h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.elluciancloud.com

Major June 19, 2025

Ellucian Experience card errors

Detected by Pingoru
Jun 19, 2025, 03:56 PM UTC
Resolved
Jun 19, 2025, 05:44 PM UTC
Duration
1h 48m
Affected: Ethos Data Connect - U.S.Ellucian Experience (U.S.)Ellucian Experience (APAC)Ellucian Experience (CA)Ellucian Experience (EMEA)
Timeline · 3 updates
  1. identified Jun 19, 2025, 03:56 PM UTC

    Some Experience customers are intermittently encountering service disruptions when accessing cards. We are addressing the issue now. We expect services to be restored shortly.

  2. identified Jun 19, 2025, 05:01 PM UTC

    Ellucian engineers are still working on full restoration of services. We will provide updates as we continue to make progress.

  3. resolved Jun 19, 2025, 05:44 PM UTC

    Ellucian engineers resolved an issue impacting cards. Normal system performance was restored, and engineers will continue to monitor the service.

Read the full incident report →

Major May 22, 2025

Errors with cards in Ellucian Experience

Detected by Pingoru
May 22, 2025, 12:03 PM UTC
Resolved
May 22, 2025, 01:25 PM UTC
Duration
1h 22m
Affected: Ellucian Experience (U.S.)Ellucian Experience (APAC)Ellucian Experience (CA)Ellucian Experience (EMEA)
Timeline · 3 updates
  1. investigating May 22, 2025, 12:03 PM UTC

    Some customers are seeing errors with cards in Ellucian Experience. We are actively working on a resolution to restore full functionality as soon as possible. We will continue to provide updates as we make progress.

  2. identified May 22, 2025, 01:05 PM UTC

    Ellucian has resolved the issues in EU and US regions. We will send further updates when all regions are fully restored.

  3. resolved May 22, 2025, 01:25 PM UTC

    The Experience card issues have been resolved in all regions. Please contact our support teams if you see any additional issues.

Read the full incident report →

Critical April 6, 2025

EIFS Identity Service Outage

Detected by Pingoru
Apr 06, 2025, 09:45 AM UTC
Resolved
Apr 06, 2025, 11:55 AM UTC
Duration
2h 10m
Affected: Ethos Identity Federation Services - US/Canada
Timeline · 4 updates
  1. investigating Apr 06, 2025, 09:45 AM UTC

    We’re currently experiencing a service interruption with our Identity system. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. Impact: You may experience issues authenticating the applications which are federated through EIFS service.

  2. investigating Apr 06, 2025, 10:38 AM UTC

    Ellucian engineers are continuing to work on restoring Identity services as soon as possible.

  3. monitoring Apr 06, 2025, 11:49 AM UTC

    Ellucian teams have restored Identity services and are monitoring the situation closely.

  4. resolved Apr 06, 2025, 11:55 AM UTC

    All services have been fully restored.

Read the full incident report →

Minor March 25, 2025

Ellucian Experience user permissions performance degradation

Detected by Pingoru
Mar 25, 2025, 04:47 PM UTC
Resolved
Mar 25, 2025, 05:40 PM UTC
Duration
52m
Affected: Ellucian Experience (U.S.)
Timeline · 2 updates
  1. monitoring Mar 25, 2025, 04:47 PM UTC

    Ellucian engineers have identified and resolved an issue with the permissions service. Customers may see some performance degradation while the service fully recovers.

  2. resolved Mar 25, 2025, 05:40 PM UTC

    Ellucian engineers have identified and resolved an issue with the permissions service. Services have been fully restored.

Read the full incident report →

Critical February 4, 2025

Ellucian CRM Recruit and CRM Advise Service Interruption

Detected by Pingoru
Feb 04, 2025, 07:35 AM UTC
Resolved
Feb 04, 2025, 01:52 PM UTC
Duration
6h 17m
Affected: Ellucian Advise (EMEA)Ellucian Recruit (EMEA)
Timeline · 5 updates
  1. identified Feb 04, 2025, 07:35 AM UTC

    Ellucian CRM Recruit and CRM Advise are currently experiencing a service interruption. Ellucian engineers are researching the issue and will provide further updates.

  2. monitoring Feb 04, 2025, 08:20 AM UTC

    Ellucian engineers have identified the issue and services are restored.

  3. identified Feb 04, 2025, 01:04 PM UTC

    Ellucian engineers identified resolved the issue with CRM Advise and are continuing to resolve an issue impacting the CX site for CRM Recruit customers.

  4. identified Feb 04, 2025, 01:05 PM UTC

    Ellucian engineers identified resolved the issue with CRM Advise and are continuing to resolve an issue impacting the CX site for CRM Recruit customers.

  5. resolved Feb 04, 2025, 01:52 PM UTC

    Ellucian engineers have resolved the issue impacting the CX site for EMEA CRM Recruit customers.

Read the full incident report →

Critical January 26, 2025

ELLUCIAN ELEVATE (US) IS UNAVAILABLE

Detected by Pingoru
Jan 26, 2025, 01:33 PM UTC
Resolved
Jan 26, 2025, 02:21 PM UTC
Duration
48m
Affected: Ellucian Elevate
Timeline · 2 updates
  1. identified Jan 26, 2025, 01:33 PM UTC

    The team has identified the issue and working on implementing the fix.

  2. resolved Jan 26, 2025, 02:21 PM UTC

    Elevate issues are fully resolved. Service is now operating normally.

Read the full incident report →

Major January 23, 2025

Ethos Data Connect and EIFS Unavailable

Detected by Pingoru
Jan 23, 2025, 09:34 PM UTC
Resolved
Jan 24, 2025, 02:49 AM UTC
Duration
5h 15m
Affected: Ethos Data Connect - U.S.Ethos Identity Federation Services - US/Canada
Timeline · 6 updates
  1. identified Jan 23, 2025, 09:34 PM UTC

    The issue has been identified and a fix is being implemented

  2. identified Jan 23, 2025, 09:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 23, 2025, 10:10 PM UTC

    Ellucian Engineers have resolved the issues with EIFS and continuing to see improvements in Data Connect but it has not yet fully recovered.

  4. identified Jan 23, 2025, 11:16 PM UTC

    Thank you for your patience, the EIFS issue has been fully resolved. We are continuing work to restore Data Connect.

  5. monitoring Jan 24, 2025, 12:02 AM UTC

    Data Connect is now fully operational. Some jobs may be delayed as we complete the backlog of earlier jobs. Ellucian will continue to closely monitor and provide updates.

  6. resolved Jan 24, 2025, 02:49 AM UTC

    Data Connect issues are fully resolved. All outstanding jobs are complete and new jobs are processing normally.

Read the full incident report →

Minor November 11, 2024

Ethos integration performance degraded

Detected by Pingoru
Nov 11, 2024, 06:06 PM UTC
Resolved
Nov 11, 2024, 06:52 PM UTC
Duration
45m
Affected: Ellucian Experience (U.S.)Ethos Integration - U.S.
Timeline · 2 updates
  1. investigating Nov 11, 2024, 06:06 PM UTC

    Ethos Integration is currently experiencing degraded performance. Ellucian engineers are researching the issue and will provide further updates.

  2. resolved Nov 11, 2024, 06:52 PM UTC

    Ellucian engineers identified and remediated an issue impacting Ethos Integration performance. Normal system performance was restored. Thank you for your patience.

Read the full incident report →

Major October 3, 2024

Data Connect Issue

Detected by Pingoru
Oct 03, 2024, 11:38 AM UTC
Resolved
Oct 03, 2024, 11:59 AM UTC
Duration
20m
Affected: Ethos Data Connect - U.S.
Timeline · 2 updates
  1. identified Oct 03, 2024, 11:38 AM UTC

    Ellucian has identified some issues preventing customers from running Data Connect jobs. Engineering teams are fully engaged and are working on resolution.

  2. resolved Oct 03, 2024, 11:59 AM UTC

    The Data Connect issue has been resolved.

Read the full incident report →

Major July 19, 2024

GLOBAL CROWDSTRIKE OUTAGE

Detected by Pingoru
Jul 19, 2024, 12:26 PM UTC
Resolved
Jul 19, 2024, 10:59 PM UTC
Duration
10h 33m
Affected: Application Hosting Services (AHS)Ellucian Advance (APAC)Ellucian Advance (EMEA)Ellucian Advance (LAC)Ellucian AdvanceEllucian Advise (APAC)Ellucian Advise (EMEA)Ellucian Advise (LAC)Ellucian AdviseEllucian Recruit (APAC)Ellucian Recruit (EMEA)Ellucian Recruit (LAC)Ellucian Recruit
Timeline · 2 updates
  1. identified Jul 19, 2024, 12:26 PM UTC

    Ellucian is aware of the worldwide Crowdstrike outage and taking steps to mitigate affected systems. Customers who are directly impacted are receiving updates through the status page notifications.

  2. resolved Jul 19, 2024, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 19, 2024

CRM Advance, CRM Advise, CRM Recruit, BDM, Evisions, Axiom and ISE Service Interruption

Detected by Pingoru
Jul 19, 2024, 06:04 AM UTC
Resolved
Jul 19, 2024, 10:32 PM UTC
Duration
16h 27m
Affected: Application Hosting Services (AHS)Ellucian Advance (APAC)Ellucian Advance (EMEA)Ellucian Advance (LAC)Ellucian AdvanceEllucian Advise (APAC)Ellucian Advise (EMEA)Ellucian Advise (LAC)Ellucian AdviseEllucian Recruit (APAC)Ellucian Recruit (EMEA)Ellucian Recruit (LAC)Ellucian Recruit
Timeline · 18 updates

Read the full incident report →