Ellucian incident

Ethos API calls - Intermittent slow performance

Minor Resolved View vendor source →

Ellucian experienced a minor incident on January 12, 2026 affecting Ethos Data Connect - U.S. and Ellucian Experience (U.S.) and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 10:12 PM UTC
Resolved
Jan 12, 2026, 11:26 PM UTC
Duration
1h 13m
Detected by Pingoru
Jan 12, 2026, 10:12 PM UTC

Affected components

Ethos Data Connect - U.S.Ellucian Experience (U.S.)Ethos Integration - U.S.Ellucian Intelligent Learning Platform - United States/Canada/Latin America

Update timeline

  1. investigating Jan 12, 2026, 10:12 PM UTC

    Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers are engaged and will provide updates on resolution.

  2. investigating Jan 12, 2026, 11:12 PM UTC

    Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers have seen improved responses time, we are continuing to investigate and will continue to provide updates on resolution.

  3. resolved Jan 12, 2026, 11:26 PM UTC

    Some customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.