Resolved after 1 hour 13 minutes, affecting Ethos Data Connect - U.S. and Ellucian Experience (U.S.) and 1 more, on January 12, 2026.
Some customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.
Affected components
Update timeline
- investigating Jan 12, 2026, 10:12 PM UTC
Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers are engaged and will provide updates on resolution.
- investigating Jan 12, 2026, 11:12 PM UTC
Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers have seen improved responses time, we are continuing to investigate and will continue to provide updates on resolution.
- resolved Jan 12, 2026, 11:26 PM UTC
Some customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.
Your product runs on more than Ellucian
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services