Ellucian incident

Service Notification: Colleague SaaS / Web interfaces

Major Resolved View vendor source →

Ellucian experienced a major incident on May 6, 2026 affecting Ellucian Colleague SaaS, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 02:47 PM UTC
Resolved
May 06, 2026, 03:54 PM UTC
Duration
1h 7m
Detected by Pingoru
May 06, 2026, 02:47 PM UTC

Affected components

Ellucian Colleague SaaS

Update timeline

  1. identified May 06, 2026, 02:47 PM UTC

    Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

  2. identified May 06, 2026, 03:48 PM UTC

    Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

  3. resolved May 06, 2026, 03:54 PM UTC

    Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.