Ellucian incident
Service Notification: Data Connect scheduled jobs and Insights refresh jobs
Resolved after 1 hour 19 minutes, on February 20, 2026.
The regions of CA, and EU are fully restored and schedules are triggering again.
Update timeline
- identified Feb 20, 2026, 04:19 PM UTC
Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team
- identified Feb 20, 2026, 05:18 PM UTC
The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.
- resolved Feb 20, 2026, 05:39 PM UTC
The regions of CA, and EU are fully restored and schedules are triggering again.
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