Ellucian incident

Service Notification: Data Connect scheduled jobs and Insights refresh jobs

Notice Resolved View vendor source →

Ellucian experienced a notice incident on February 20, 2026, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 04:19 PM UTC
Resolved
Feb 20, 2026, 05:39 PM UTC
Duration
1h 19m
Detected by Pingoru
Feb 20, 2026, 04:19 PM UTC

Update timeline

  1. identified Feb 20, 2026, 04:19 PM UTC

    Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

  2. identified Feb 20, 2026, 05:18 PM UTC

    The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

  3. resolved Feb 20, 2026, 05:39 PM UTC

    The regions of CA, and EU are fully restored and schedules are triggering again.