Ellucian incident

AWS OUTAGE US-EAST-1

Notice Resolved View vendor source →

Ellucian experienced a notice incident on October 20, 2025 affecting Application Hosting Services (AHS) and Ellucian Banner SaaS and 1 more component, lasting 14h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:21 AM UTC
Resolved
Oct 21, 2025, 12:59 AM UTC
Duration
14h 38m
Detected by Pingoru
Oct 20, 2025, 10:21 AM UTC

Affected components

Application Hosting Services (AHS)Ellucian Banner SaaSEllucian Colleague SaaSEthos Integration - AustraliaEthos Integration - CanadaEllucian Experience (U.S.)Ethos Integration - EuropeEllucian Experience (APAC)Ethos Integration - U.S.Ellucian Experience (CA)

Update timeline

  1. monitoring Oct 20, 2025, 10:21 AM UTC

    We experienced an AWS outage earlier today, due to which some of the services might have been impacted. AWS has recovered and we are validating environments. Please submit a ticket for any issues encountered.

  2. monitoring Oct 20, 2025, 02:32 PM UTC

    We continue to work with our vendor as they recover from the outage their systems experienced earlier today, we are continuing to monitor the recovery and validate environments.

  3. monitoring Oct 20, 2025, 03:32 PM UTC

    We are monitoring updates from our vendor as to their progress recovering from the outage their systems experienced earlier today. They identified the issue origin and continue to investigate and identify further mitigations. Ellucian will continue to evaluate and validate environments.

  4. monitoring Oct 20, 2025, 04:26 PM UTC

    We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

  5. monitoring Oct 20, 2025, 05:25 PM UTC

    We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

  6. monitoring Oct 20, 2025, 06:28 PM UTC

    We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

  7. monitoring Oct 20, 2025, 07:35 PM UTC

    We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

  8. monitoring Oct 20, 2025, 07:50 PM UTC

    We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

  9. monitoring Oct 20, 2025, 09:26 PM UTC

    We continue to receive updates from our vendor on their recovery efforts. They are taking steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

  10. monitoring Oct 20, 2025, 09:45 PM UTC

    We continue to receive updates from our vendor on their recovery efforts. We are seeing recovery in impacted applications and are closely monitoring vendor services for issues. They are taking steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.

  11. resolved Oct 21, 2025, 12:59 AM UTC

    All Ellucian cloud services have been restored. We continue to monitor AWS for further issues.