- Detected by Pingoru
- Sep 02, 2026, 03:11 PM UTC
- Resolved
- Sep 02, 2026, 05:30 PM UTC
- Duration
- 2h 19m
Affected: Ellucian Intelligent Processes (U.S.)Ellucian Insights
Timeline · 4 updates
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investigating Sep 02, 2026, 03:11 PM UTC
Ellucian is aware of an issue affecting Ellucian Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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investigating Sep 02, 2026, 04:08 PM UTC
Ellucian continues to investigate an issue affecting Ellucian Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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monitoring Sep 02, 2026, 04:50 PM UTC
Ellucian identified an issue with Ellucian Insights and Ellucian Intelligent Processes (EIP) affecting multiple customers. A fix has been deployed to production and we are observing vastly improved performance across both systems. We will continue to monitor the environment to ensure the issue has been fully resolved. Thank You, Your Ellucian Team
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resolved Sep 02, 2026, 05:30 PM UTC
Ellucian has resolved an issue affecting Ellucian Insights and Ellucian Intelligent Processes (EIP) for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 02:49 PM UTC
- Resolved
- Aug 20, 2026, 04:58 PM UTC
- Duration
- 2h 8m
Affected: Ellucian Smart Plan (US)
Timeline · 3 updates
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investigating Aug 20, 2026, 02:49 PM UTC
Ellucian is aware of an issue affecting Smart Plan for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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monitoring Aug 20, 2026, 04:17 PM UTC
Ellucian has resolved the issue and restored service. We will continue to actively monitor the service. Additional updates will be provided on this status page. Thank You, Your Ellucian Team
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resolved Aug 20, 2026, 04:58 PM UTC
Ellucian has resolved an issue affecting Smart Plan for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 06:10 PM UTC
- Resolved
- Aug 05, 2026, 11:51 PM UTC
- Duration
- 5h 41m
Affected: Ellucian Insights
Timeline · 6 updates
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investigating Aug 05, 2026, 06:10 PM UTC
We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team
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identified Aug 05, 2026, 07:25 PM UTC
Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team
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identified Aug 05, 2026, 08:16 PM UTC
Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team
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identified Aug 05, 2026, 09:20 PM UTC
Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team
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identified Aug 05, 2026, 10:22 PM UTC
Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team
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resolved Aug 05, 2026, 11:51 PM UTC
The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 04:28 PM UTC
- Resolved
- Jul 23, 2026, 08:48 PM UTC
- Duration
- 4h 19m
Timeline · 5 updates
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identified Jul 23, 2026, 04:28 PM UTC
Ellucian is aware of an issue affecting Student Financial Success for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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identified Jul 23, 2026, 04:51 PM UTC
Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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identified Jul 23, 2026, 06:13 PM UTC
Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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monitoring Jul 23, 2026, 06:55 PM UTC
Microsoft identified the issue causing the Azure outage and have begun resolution. At this time the Ellucian Student Financial Success line of products is back online. We will continue to monitor the situation to ensure full restoration of all services. Further updates as appropriate. Thank You, Your Ellucian Team
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resolved Jul 23, 2026, 08:48 PM UTC
Microsoft fixed the issue causing the Azure outage. At this time the Ellucian Student Financial Success line of products is back online. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 03:54 PM UTC
- Resolved
- Jul 14, 2026, 08:40 PM UTC
- Duration
- 4h 46m
Affected: Ellucian Forms (U.S.)Ellucian Forms (APAC)Ellucian Forms (CA)Ellucian Forms (EMEA)
Timeline · 5 updates
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identified Jul 14, 2026, 03:54 PM UTC
Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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identified Jul 14, 2026, 04:51 PM UTC
Ellucian continues to investigate an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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identified Jul 14, 2026, 05:57 PM UTC
Ellucian continues to investigate an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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monitoring Jul 14, 2026, 08:07 PM UTC
Ellucian is deploying fix and will be actively monitoring an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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resolved Jul 14, 2026, 08:40 PM UTC
Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2026, 01:34 AM UTC
- Resolved
- Jun 24, 2026, 03:02 AM UTC
- Duration
- 1h 28m
Affected: Ellucian Insights
Timeline · 3 updates
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investigating Jun 24, 2026, 01:34 AM UTC
Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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identified Jun 24, 2026, 02:50 AM UTC
Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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resolved Jun 24, 2026, 03:02 AM UTC
Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- May 26, 2026, 07:27 PM UTC
- Resolved
- May 26, 2026, 09:52 PM UTC
- Duration
- 2h 24m
Affected: Ellucian Recruit
Timeline · 3 updates
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investigating May 26, 2026, 07:27 PM UTC
Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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monitoring May 26, 2026, 08:31 PM UTC
Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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resolved May 26, 2026, 09:52 PM UTC
Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 04:03 PM UTC
- Resolved
- May 15, 2026, 06:14 AM UTC
- Duration
- 14h 10m
Affected: Ellucian Advance (APAC)Ellucian Advance (EMEA)Ellucian Advance (LAC)Ellucian AdvanceEllucian Advise (APAC)Ellucian Advise (EMEA)Ellucian Advise (LAC)Ellucian AdviseEllucian Recruit (APAC)Ellucian Recruit (EMEA)Ellucian Recruit (LAC)Ellucian Recruit
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 02:47 PM UTC
- Resolved
- May 06, 2026, 03:54 PM UTC
- Duration
- 1h 7m
Affected: Ellucian Colleague SaaS
Timeline · 3 updates
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identified May 06, 2026, 02:47 PM UTC
Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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identified May 06, 2026, 03:48 PM UTC
Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.
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resolved May 06, 2026, 03:54 PM UTC
Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 02:48 PM UTC
- Resolved
- Mar 26, 2026, 07:32 PM UTC
- Duration
- 4h 44m
Affected: Ellucian Colleague SaaS
Timeline · 6 updates
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investigating Mar 26, 2026, 02:48 PM UTC
Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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investigating Mar 26, 2026, 03:47 PM UTC
Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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investigating Mar 26, 2026, 04:46 PM UTC
Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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identified Mar 26, 2026, 05:50 PM UTC
Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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identified Mar 26, 2026, 06:52 PM UTC
Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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resolved Mar 26, 2026, 07:32 PM UTC
Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 04:08 PM UTC
- Resolved
- Mar 18, 2026, 04:08 PM UTC
- Duration
- —
Affected: Ellucian Person Manager - U.S.
Timeline · 1 update
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resolved Mar 18, 2026, 04:08 PM UTC
Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Mar 14, 2026, 12:36 PM UTC
- Resolved
- Mar 14, 2026, 02:43 PM UTC
- Duration
- 2h 6m
Affected: Ellucian Elevate
Timeline · 3 updates
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investigating Mar 14, 2026, 12:36 PM UTC
Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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investigating Mar 14, 2026, 01:39 PM UTC
Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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resolved Mar 14, 2026, 02:43 PM UTC
Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 01:01 PM UTC
- Resolved
- Mar 05, 2026, 10:00 PM UTC
- Duration
- 3d 8h
Timeline · 23 updates
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 04:19 PM UTC
- Resolved
- Feb 20, 2026, 05:39 PM UTC
- Duration
- 1h 19m
Timeline · 3 updates
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identified Feb 20, 2026, 04:19 PM UTC
Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team
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identified Feb 20, 2026, 05:18 PM UTC
The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.
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resolved Feb 20, 2026, 05:39 PM UTC
The regions of CA, and EU are fully restored and schedules are triggering again.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 04:33 PM UTC
- Resolved
- Feb 19, 2026, 07:30 PM UTC
- Duration
- 2h 57m
Timeline · 4 updates
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investigating Feb 19, 2026, 04:33 PM UTC
Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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investigating Feb 19, 2026, 05:30 PM UTC
Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
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investigating Feb 19, 2026, 06:32 PM UTC
Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
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resolved Feb 19, 2026, 07:30 PM UTC
Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 02:31 PM UTC
- Resolved
- Feb 16, 2026, 10:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Feb 17, 2026, 02:31 PM UTC
AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 10:30 PM UTC
- Resolved
- Feb 06, 2026, 10:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Feb 10, 2026, 06:16 PM UTC
Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 04:02 PM UTC
- Resolved
- Jan 22, 2026, 09:05 PM UTC
- Duration
- 5h 3m
Affected: Ellucian Intelligent Learning Platform - United States/Canada/Latin America
Timeline · 5 updates
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investigating Jan 22, 2026, 04:02 PM UTC
Ellucian Engineers are aware of an issue impacting ILP processing. We are working to restore normal message processing as soon as possible and will continue to provide updates.
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identified Jan 22, 2026, 05:00 PM UTC
Ellucian Engineers identified an issue impacting ILP processing. They continue working to restore normal message processing as soon as possible and will continue to provide updates.
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monitoring Jan 22, 2026, 06:02 PM UTC
Ellucian Engineers identified an issue impacting ILP processing and enacted a remediation. There has been an improvement in message processing and our team is working to fully restore normal message processing. We will continue to monitor and provide updates.
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monitoring Jan 22, 2026, 06:28 PM UTC
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized and normal message processing has been restored. We will continue to closely monitor performance as the backlog is fully consumed and provide any updates.
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resolved Jan 22, 2026, 09:05 PM UTC
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized, message processing resumed at normal rates, and the backlog was cleared of all actionable messages. We will continue to closely monitor performance.
Read the full incident report →
- Detected by Pingoru
- Jan 12, 2026, 10:12 PM UTC
- Resolved
- Jan 12, 2026, 11:26 PM UTC
- Duration
- 1h 13m
Affected: Ethos Data Connect - U.S.Ellucian Experience (U.S.)Ethos Integration - U.S.Ellucian Intelligent Learning Platform - United States/Canada/Latin America
Timeline · 3 updates
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investigating Jan 12, 2026, 10:12 PM UTC
Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers are engaged and will provide updates on resolution.
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investigating Jan 12, 2026, 11:12 PM UTC
Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers have seen improved responses time, we are continuing to investigate and will continue to provide updates on resolution.
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resolved Jan 12, 2026, 11:26 PM UTC
Some customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 04:25 PM UTC
- Resolved
- Dec 12, 2025, 05:00 PM UTC
- Duration
- 1d
Affected: Ellucian Experience (U.S.)
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:40 PM UTC
- Resolved
- Nov 18, 2025, 06:00 PM UTC
- Duration
- 3h 20m
Timeline · 4 updates
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monitoring Nov 18, 2025, 02:40 PM UTC
We are aware of the widespread issue that CloudFlare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the CloudFlare issue is resolved.
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monitoring Nov 18, 2025, 03:42 PM UTC
We are aware of the widespread issue that Cloudflare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the Cloudflare issue is resolved. Cloudflare updated that they implemented a fix and are continuing to monitor for any further issues.
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monitoring Nov 18, 2025, 04:59 PM UTC
We are aware of the widespread issue that Cloudflare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the Cloudflare issue is resolved. Cloudflare updated that they implemented a fix, they continue to see improvement in errors and latency but still have reports of intermittent errors. They are looking for ways to accelerate their full recovery. The Ellucian team continues to monitor the situation as it improves.
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resolved Nov 18, 2025, 06:00 PM UTC
We closely monitored the widespread issue that Cloudflare was experiencing today. While we are unaware of any impacts to Ellucian SaaS or Cloud systems, it was possible that you may have experienced some intermittent issues until Cloudflare resolved the issue. Cloudflare updated that they implemented a fix and presently Cloudflare services are operating normally, they are no longer observing elevated errors or latency across the network. If you have any issues please submit a case to support. Thank you.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 02:52 PM UTC
- Resolved
- Nov 05, 2025, 12:57 PM UTC
- Duration
- 22h 4m
Affected: Ellucian Insights
Timeline · 18 updates
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 06:14 PM UTC
- Resolved
- Oct 29, 2025, 08:28 PM UTC
- Duration
- 2h 14m
Timeline · 4 updates
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monitoring Oct 29, 2025, 05:08 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door is experiencing issues resulting in a loss of connectivity to some services. Microsoft is providing updates via https://azure.status.microsoft/en-us/status.
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monitoring Oct 29, 2025, 06:14 PM UTC
- Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal and they continue to see signs of recovery. Ellucian is monitoring and Microsoft is continuing to provide updates via https://azure.status.microsoft/en-us/status.
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monitoring Oct 29, 2025, 07:14 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal and they continue to see signs of recovery. Ellucian is monitoring and Microsoft is continuing to provide updates via https://azure.status.microsoft/en-us/status.
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resolved Oct 29, 2025, 08:28 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal, they continue to see signs of recovery as they route traffic through health nodes. They anticipate full mitigation within the next four hours. Ellucian will continue to monitor. Please submit a ticket if any additional issues are encountered. Microsoft will continue to provide updates via https://azure.status.microsoft/en-us/status.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:21 AM UTC
- Resolved
- Oct 21, 2025, 12:59 AM UTC
- Duration
- 14h 38m
Affected: Application Hosting Services (AHS)Ellucian Banner SaaSEllucian Colleague SaaSEthos Integration - AustraliaEthos Integration - CanadaEllucian Experience (U.S.)Ethos Integration - EuropeEllucian Experience (APAC)Ethos Integration - U.S.Ellucian Experience (CA)Ellucian Experience (EMEA)Ellucian Intelligent Learning Platform - APACEllucian Intelligent Learning Platform - EMEAEllucian Intelligent Learning Platform - United States/Canada/Latin America
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 01:43 AM UTC
- Resolved
- Oct 15, 2025, 02:19 AM UTC
- Duration
- 36m
Affected: Ellucian Experience (CA)
Timeline · 3 updates
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investigating Oct 15, 2025, 01:43 AM UTC
Some users are experiencing issues logging in. Ellucian engineers are engaged in troubleshooting.
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investigating Oct 15, 2025, 02:17 AM UTC
We are continuing to investigate this issue.
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resolved Oct 15, 2025, 02:19 AM UTC
The authentication issues have been resolved.
Read the full incident report →
