Ellucian experienced a major incident on August 20, 2026 affecting Ellucian Smart Plan (US), lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Ellucian Smart Plan (US)
Update timeline
- investigating Aug 20, 2026, 02:49 PM UTC
Ellucian is aware of an issue affecting Smart Plan for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- monitoring Aug 20, 2026, 04:17 PM UTC
Ellucian has resolved the issue and restored service. We will continue to actively monitor the service. Additional updates will be provided on this status page. Thank You, Your Ellucian Team
- resolved Aug 20, 2026, 04:58 PM UTC
Ellucian has resolved an issue affecting Smart Plan for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team