Duffel Outage History

Status: Monitoring The supplier has informed us that the issue is resolved on their side. We are monitoring. Affected components American Airlines (Partial outage) Lufthansa Group (Partial outage) United (Partial outage) Emirates (Partial outage)

Status: Monitoring Despite the resolution from the supplier side, we are still seeing issues with some of the affected airlines. We are in touch with the supplier and will continue to monitor. Affected components United (Partial outage) Emirates (Degraded performance) American Airlines (Degraded performance) Lufthansa Group (Degraded performance)

Status: Monitoring The supplier issue has been solved and order changes are working again. Affected components Air France - KLM (Operational)

Status: Monitoring Iberia is reporting the outage has been resolved. We are continuing to monitor error rates. Affected components Iberia (Operational)

Status: Monitoring We’ve had a short period of our fetch rates endpoint responding with 422s (signal to retry) as a result of being unable to reach our suppliers due to an issue. This occurred around 15:50 to 16:10 UTC and has since settled down. We’re monitoring it and expecting it to be stable throughout.

Status: Monitoring Some customers searches were not returning any offers for a short period of time. We've identified the issue and deployed a fix. Affected components Emirates (Degraded performance) Scoot (Degraded performance) Vueling (Degraded performance) Hawaiian Airlines (Degraded performance) Qantas (Degraded performance) Iberia (Degraded performance) Transavia (Degraded performance) British Airways (Degraded performance) Jetstar (Degraded performance) American Airlines (Degraded performance) Air France - KLM (Degraded performance) United (Degraded performance) Avianca (Degraded performance) Air Canada (Degraded performance) Volaris (Degraded performance) Spirit Airlines (Degraded performance) Aegean Airlines (Degraded performance) Lufthansa Group (Degraded performance) Travelport (Degraded performance) Singapore Airlines (Degraded performance) WestJet (Degraded performance) Copa Airlines (Degraded performance) easyJet (Degraded performance)

Status: Monitoring Priceline upstream has now been returning proper responses in the last 5 minutes. We’re going to keep monitoring the situation and follow up with the supplier internally on our side. Affected components Priceline (Operational)

Status: Monitoring Upstream timeouts have subsided and we're seeing a reduction in AFKL payment failures. Currently monitoring to ensure no further service degradation occurs. Affected components Air France - KLM (Degraded performance)

Status: Monitoring We have released a fix for this issue that will create new AICs with up-to-date flight status details. We're currently syncing the affected orders to ensure that the state of all orders is accurate. Our Customer Success teams are reaching out to affected customers with details on the affected orders.

Status: Monitoring Updated AICs with accurate flight details are still outgoing. We're currently expediting the sync process for affected orders, and will update when the process is complete,.

Status: Monitoring We've reached out to affected customers and provided details on their affected orders. We're continuing to monitor AIC delivery to ensure that all affected orders / passengers receive up-to-date flight details. Due to requiring a sync with Airline APIs, this process requires staggered requests so as not to prevent impacting other services. We currently estimate the remainder of the affected orders to be processed and AICs sent in an hours time.

Status: Monitoring The backlog of affected orders has been processed and AICs have been sent out. We'll perform a review with the relevant teams in the morning to confirm the results.

Status: Monitoring We've reviewed the results of the sync overnight and have confirmed the majority of orders are now synced with accurate segment data. There are <10 orders that have failed to sync that we are currently fixing the sync process for to ensure these affected customers receive an accurate AIC. We'll reach out with updated order lists to affected customers shortly.

Status: Monitoring We have been informed by the AA source that the connection was restarted. The 503 errors have subsided for now. Continuing to monitor. Affected components American Airlines (Partial outage)

Status: Monitoring Successful responses are being returned on api.duffel.com "api.duffel.com": http://api.duffel.com, we're currently monitoring error rates to confirm the issue has been resolved. Affected components API (api.duffel.com) (Degraded performance) Dashboard (app.duffel.com) (Degraded performance)