Duffel had 42 outages in the last 2 years — averaging 1.7 incidents per month.
There were 42 Duffel outages since June 17, 2025. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating We are currently investigating a surge in search latency on our Travelport integration.
Status: Resolved Search latency with Travelport has been resolved.
Status: Investigating We are currently investigating an issue with card payments on our Air France/KLM NDC integration. Affected components Air France - KLM (Partial outage)
Status: Monitoring We've released a fix for the issue and are currently monitoring card payments on AFKLM bookings. Affected components Air France - KLM (Partial outage)
Status: Resolved The issue with Air France KLM card payments has been resolved. Affected components Air France - KLM (Operational)
Status: Investigating United shopping and pricing requests are showing increased latency. This may result in missing content. We are in touch with supplier and will provide further updates as soon as we have more information. Affected components United (Degraded performance)
Status: Monitoring Latency has recovered to normal levels. Affected components United (Operational)
Status: Resolved United latency is back to normal across all endpoints. Affected components United (Operational)
Status: Investigating We are currently investigating an issue with our chat services in the context of: • Agent to agent chats • Client side chat component Affected components Assistant (Full outage) Dashboard (app.duffel.com) (Degraded performance)
Status: Monitoring We've identified the issue and have deployed a fix. We are monitoring through our metrics. Affected components Dashboard (app.duffel.com) (Operational) Assistant (Operational)
Status: Resolved We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring. Affected components Dashboard (app.duffel.com) (Operational) Assistant (Operational)
Status: Identified We have identified a provider outage and as a direct result we are unable to create cards or 3DS sessions. We are working on a workaround. Affected components API - Card Payments (api.duffel.cards) (Full outage)
Status: Monitoring We have successfully implemented a workaround to the provider's incident. Operation should be fully back to normal for single-use cards. Multi-use card are disabled until the provider recovers. Affected components API - Card Payments (api.duffel.cards) (Partial outage)
Status: Resolved The provider outage has been fully resolved. All card payment functionality has been fully restored. Affected components API - Card Payments (api.duffel.cards) (Operational)
Status: Investigating We are seeing some slowness and timeouts with our SSO provider. This will affect organisations with SSO log in for the dashboard enabled. Affected components Dashboard (app.duffel.com) (Degraded performance)
Status: Monitoring WorkOS has resolved the incident on their side and are monitoring to ensure their fix was successful. We have seen SSO signin succeed but we’ll continue to monitor before updating this to fully resolved. Affected components Dashboard (app.duffel.com) (Operational)
Status: Resolved Issue with WorkOS integration resolved. Affected components Dashboard (app.duffel.com) (Operational)
Status: Investigating We are currently investigating an issue with the Volaris integration. Affected components Volaris (Partial outage)
Status: Monitoring The issue has been fixed and searches are succeeding. Affected components Volaris (Operational)
Status: Resolved Volaris search operating normally Affected components Volaris (Operational)
Status: Identified We've disabled order changes for the AFKLM integration while we work to resolve the issue. Affected components Air France - KLM (Degraded performance)
Status: Resolved The supplier issues have been solved and order changes are working. Affected components Air France - KLM (Operational)
Status: Identified About 23,996 hotels have been unavailable via Travelport. The team has identified the problem to be a side effect of our mapping provider having deleted these entries (and us inheriting said deletions). We have since worked to restore missing inventory and have worked with Travelport’s recommendation to an update in our search payload to reduce (but not fully eliminate) risk from deleted information. We are communicating actively with our mapping provider to give us more details on why this has occurred and how we can avoid it altogether. Affected components Travelport (Partial outage)
Status: Monitoring We have confirmed that our rollouts from Travelport’s recommendation to reduce risk from accidental deletions is now in production. Content should now be available as normal via Travelport, but we are still communicating with our mapping supplier to ensure this never happens again. Affected components Travelport (Operational)
Status: Resolved We have asked our mapping provider for a guarantee and RCA to keep this content available. We have also put in place security measures to gate unusual content deletion and notify Duffel for any attempts of such from our mapping provider. Affected components Travelport (Operational)
Status: Investigating A supplier is experiencing an outage which is causing booking failures on multiple airlines. We are looking into mitigation while this incident continues. Affected components American Airlines (Partial outage) United (Partial outage)
Status: Investigating A supplier outage is causing issues with order creation, changes and cancellations across multiple airlines. Affected components Emirates (Partial outage) American Airlines (Partial outage) Lufthansa Group (Partial outage) United (Partial outage)
Status: Identified Supplier incident is still ongoing. Affected components American Airlines (Partial outage) Lufthansa Group (Partial outage) United (Partial outage) Emirates (Partial outage)
Status: Identified Our supplier has made some fixes which have resulted in a partial recovery. However, their system is still not fully recovered. We will continue to monitor this incident. Affected components United (Partial outage) Emirates (Partial outage) American Airlines (Partial outage) Lufthansa Group (Partial outage)
Status: Monitoring The supplier has informed us that the issue is resolved on their side. We are monitoring. Affected components American Airlines (Partial outage) Lufthansa Group (Partial outage) United (Partial outage) Emirates (Partial outage)
Status: Monitoring Despite the resolution from the supplier side, we are still seeing issues with some of the affected airlines. We are in touch with the supplier and will continue to monitor. Affected components United (Partial outage) Emirates (Degraded performance) American Airlines (Degraded performance) Lufthansa Group (Degraded performance)
Status: Resolved This incident is now resolved. Affected components United (Operational) Emirates (Operational) American Airlines (Operational) Lufthansa Group (Operational)
Status: Identified We've identified an issue with the American Airlines integration where corrupted information returned by the supplier has led us to mark orders as cancelled by the airline. These orders are still intact and accessible via aa.com "aa.com": http://aa.com.
Status: Resolved The issue with American Airlines integration has been resolved.
Status: Investigating We are currently investigating an issue with our live chat integration in the dashboard for travel support. Affected components Dashboard (app.duffel.com) (Partial outage)
Status: Resolved As part of a recent change, we introduced stricter access constraints for travel agents viewing live chat conversations. The change worked as intended for the primary live chat flow, but it did not account for conversations initiated via the dashboard. This caused those conversations to fall outside the allowed access path, preventing travel agents from viewing them. Affected components Dashboard (app.duffel.com) (Operational)
Status: Identified We have identified an issue with the Sabre integration which was causing order failures. We have disabled the integration for now while we wait for the issue to be resolved.
Status: Resolved Issue with Sabre integration resolved.
Status: Investigating We are experiencing a high rate of timeouts when ticketing Travelport orders. Affected components Travelport (Degraded performance)
Status: Resolved Full resolution has been confirmed by the supplier. Affected components Travelport (Operational)
Status: Identified We have identified an issue with the AFKLM order changes. Affected components Air France - KLM (Degraded performance)
Status: Identified We've disabled order changes for the AFKLM integration while we work to resolve the issue. Affected components Air France - KLM (Degraded performance)
Status: Monitoring The supplier issue has been solved and order changes are working again. Affected components Air France - KLM (Operational)
Status: Resolved The issue with AFKLM is now fully resolved. Affected components Air France - KLM (Operational)
Status: Investigating We are currently investigating an issue with our Iberia integration. Affected components Iberia (Full outage)
Status: Investigating We are currently investigating an issue with integration. Affected components Iberia (Operational)
Status: Investigating We are currently investigating an issue with our Iberia NDC integration. Affected components Iberia (Operational)
Status: Resolved Issue with Iberia integration resolved. Affected components Iberia (Operational)
Status: Identified We're observing high rates of order creation failures on the Iberia integratio. Affected components Iberia (Partial outage)
Status: Monitoring Iberia is reporting the outage has been resolved. We are continuing to monitor error rates. Affected components Iberia (Operational)
Status: Resolved Iberia order creation error rates have gone back to normal. Affected components Iberia (Operational)
Status: Investigating We are currently investigating an issue with searching for hotels on Travelport. Affected components Travelport (Partial outage)
Status: Resolved Issue with integration resolved. Affected components Travelport (Operational)
Status: Identified We are observing errors across all integrations and are working on a fix. Affected components Avianca (Degraded performance) Scoot (Degraded performance) Vueling (Degraded performance) Travelport (Degraded performance) Copa Airlines (Degraded performance) Qantas (Degraded performance) Iberia (Degraded performance) Transavia (Degraded performance) American Airlines (Degraded performance) easyJet (Degraded performance) Lufthansa Group (Degraded performance) Hawaiian Airlines (Degraded performance) Air Canada (Degraded performance) Volaris (Degraded performance) Spirit Airlines (Degraded performance) Aegean Airlines (Degraded performance) Air France - KLM (Degraded performance) British Airways (Degraded performance) Jetstar (Degraded performance) Singapore Airlines (Degraded performance) Emirates (Degraded performance) WestJet (Degraded performance) United (Degraded performance)
Status: Resolved The issue has been fixed. Affected components American Airlines (Operational) Air France - KLM (Operational) Avianca (Operational) Jetstar (Operational) Qantas (Operational) Air Canada (Operational) Singapore Airlines (Operational) Volaris (Operational) Transavia (Operational) Vueling (Operational) Hawaiian Airlines (Operational) Travelport (Operational) Spirit Airlines (Operational) WestJet (Operational) easyJet (Operational) Lufthansa Group (Operational) Emirates (Operational) Iberia (Operational) Scoot (Operational) British Airways (Operational) United (Operational) Aegean Airlines (Operational) Copa Airlines (Operational)
Status: Monitoring We’ve had a short period of our fetch rates endpoint responding with 422s (signal to retry) as a result of being unable to reach our suppliers due to an issue. This occurred around 15:50 to 16:10 UTC and has since settled down. We’re monitoring it and expecting it to be stable throughout.
Status: Resolved The endpoint has been confirmed to be within SLA and is proceeding as normal.
Status: Monitoring Some customers searches were not returning any offers for a short period of time. We've identified the issue and deployed a fix. Affected components Emirates (Degraded performance) Scoot (Degraded performance) Vueling (Degraded performance) Hawaiian Airlines (Degraded performance) Qantas (Degraded performance) Iberia (Degraded performance) Transavia (Degraded performance) British Airways (Degraded performance) Jetstar (Degraded performance) American Airlines (Degraded performance) Air France - KLM (Degraded performance) United (Degraded performance) Avianca (Degraded performance) Air Canada (Degraded performance) Volaris (Degraded performance) Spirit Airlines (Degraded performance) Aegean Airlines (Degraded performance) Lufthansa Group (Degraded performance) Travelport (Degraded performance) Singapore Airlines (Degraded performance) WestJet (Degraded performance) Copa Airlines (Degraded performance) easyJet (Degraded performance)
Status: Resolved A fix has been deployed and search is working as normal as of 9:47 AM UTC. Affected components Scoot (Operational) United (Operational) Iberia (Operational) Transavia (Operational) easyJet (Operational) British Airways (Operational) Jetstar (Operational) Hawaiian Airlines (Operational) Air Canada (Operational) Volaris (Operational) Spirit Airlines (Operational) American Airlines (Operational) Lufthansa Group (Operational) Avianca (Operational) Travelport (Operational) Singapore Airlines (Operational) WestJet (Operational) Copa Airlines (Operational) Air France - KLM (Operational) Vueling (Operational) Qantas (Operational) Emirates (Operational) Aegean Airlines (Operational)
Status: Investigating We are currently investigating an issue with Priceline’s upstream errors when using accommodation reviews. The reviews endpoint may be sporadically unavailable during this period. We have informed the supplier and asked for a resolution Affected components Priceline (Partial outage)
Status: Monitoring Priceline upstream has now been returning proper responses in the last 5 minutes. We’re going to keep monitoring the situation and follow up with the supplier internally on our side. Affected components Priceline (Operational)
Status: Resolved The priceline reviews upstream is now back online. Affected components Priceline (Operational)
Status: Investigating We are currently investigating an increase in payment failures for Air France / KLM. More details to follow. Affected components Air France - KLM (Degraded performance)
Status: Identified We're seeing an increased number of timeouts from one of our partners APIs leading to payment failures on our Air France / KLM integration. We've reached out to the partner, and are waiting on a response. Affected components Air France - KLM (Degraded performance)
Status: Monitoring Upstream timeouts have subsided and we're seeing a reduction in AFKL payment failures. Currently monitoring to ensure no further service degradation occurs. Affected components Air France - KLM (Degraded performance)
Status: Resolved Issue with payments for Air France / KLM hold orders has been resolved. Affected components Air France - KLM (Operational)
Status: Investigating We are currently investigating an issue with Booking.com "Booking.com": http://Booking.com integration. We are seeing an elevated failure rate on all endpoints. Affected components Booking.com (Partial outage)
Status: Resolved Issue with Booking.com "Booking.com": http://Booking.com integration resolved. Outage lasted from 14:55 to 15:05. Affected components Booking.com (Operational)