Duffel experienced a minor incident on August 4, 2026 affecting Assistant, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 10:23 PM UTC
Status: Investigating We are currently investigating an issue with our chat services in the context of: • Agent to agent chats • Client side chat component Affected components Assistant (Full outage) Dashboard (app.duffel.com) (Degraded performance)
- monitoring Aug 03, 2026, 11:12 PM UTC
Status: Monitoring We've identified the issue and have deployed a fix. We are monitoring through our metrics. Affected components Dashboard (app.duffel.com) (Operational) Assistant (Operational)
- resolved Aug 04, 2026, 03:03 PM UTC
Status: Resolved We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring. Affected components Dashboard (app.duffel.com) (Operational) Assistant (Operational)