Connectivity issues reported by Sabre

Update timeline

1. investigating Oct 23, 2026, 03:30 PM UTC

   We are currently investigating an escalated rate of 202 responses on the POST /air/orders endpoint.

2. identified Oct 23, 2026, 03:42 PM UTC

   One of our integration partners, Sabre, have reported connectivity issues within their system that is affecting some customers, leading to an increase in timeouts and error responses. We're currently assessing the impact and are waiting for further information from the Sabre team.

3. identified Oct 23, 2026, 04:23 PM UTC

   We have disabled Sabre content for affected Duffel customers who have alternative sources of GDS content to prevent further booking failures. Sabre are currently investigating the issue. We shall provide additional updates as we receive them.

4. identified Oct 23, 2026, 06:13 PM UTC

   Sabre's technical teams are still working on addressing the service disruption. No ETA for a fix has been provided at this time. Duffel have migrated affected customers to alternative sources of content to minimise impact, and will re-enable Sabre content once we they provide an all clear.

5. monitoring Oct 23, 2026, 06:44 PM UTC

   A fix has been implemented by Sabre, which they are currently monitoring. Duffel will begin re-enabling Sabre content once we've received an all clear

6. monitoring Oct 23, 2026, 08:39 PM UTC

   We've received an all clear from Sabre and have begun to re-enable Sabre content for Duffel customers. We're currently monitoring the rollout and will provide an all clear once the fix is confirmed.