Duffel incident

Live chat travel support outage in for dashboard chats

Minor Resolved View vendor source →

Duffel experienced a minor incident on June 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 11:49 AM UTC
Resolved
Jun 12, 2026, 11:49 AM UTC
Duration
—
Detected by Pingoru
Jun 12, 2026, 11:49 AM UTC

Update timeline

  1. investigating Jun 12, 2026, 11:20 AM UTC

    Status: Investigating We are currently investigating an issue with our live chat integration in the dashboard for travel support. Affected components Dashboard (app.duffel.com) (Partial outage)

  2. resolved Jun 12, 2026, 11:49 AM UTC

    Status: Resolved As part of a recent change, we introduced stricter access constraints for travel agents viewing live chat conversations. The change worked as intended for the primary live chat flow, but it did not account for conversations initiated via the dashboard. This caused those conversations to fall outside the allowed access path, preventing travel agents from viewing them. Affected components Dashboard (app.duffel.com) (Operational)