Duffel incident
Supplier outage causing issues with multiple integrations
Duffel experienced a minor incident on June 16, 2026 affecting American Airlines and Emirates and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 06:13 PM UTC
Status: Investigating A supplier is experiencing an outage which is causing booking failures on multiple airlines. We are looking into mitigation while this incident continues. Affected components American Airlines (Partial outage) United (Partial outage)
- investigating Jun 15, 2026, 06:27 PM UTC
Status: Investigating A supplier outage is causing issues with order creation, changes and cancellations across multiple airlines. Affected components Emirates (Partial outage) American Airlines (Partial outage) Lufthansa Group (Partial outage) United (Partial outage)
- identified Jun 15, 2026, 06:54 PM UTC
Status: Identified Supplier incident is still ongoing. Affected components American Airlines (Partial outage) Lufthansa Group (Partial outage) United (Partial outage) Emirates (Partial outage)
- identified Jun 15, 2026, 08:58 PM UTC
Status: Identified Our supplier has made some fixes which have resulted in a partial recovery. However, their system is still not fully recovered. We will continue to monitor this incident. Affected components United (Partial outage) Emirates (Partial outage) American Airlines (Partial outage) Lufthansa Group (Partial outage)
- monitoring Jun 16, 2026, 12:08 AM UTC
Status: Monitoring The supplier has informed us that the issue is resolved on their side. We are monitoring. Affected components American Airlines (Partial outage) Lufthansa Group (Partial outage) United (Partial outage) Emirates (Partial outage)
- monitoring Jun 16, 2026, 12:47 AM UTC
Status: Monitoring Despite the resolution from the supplier side, we are still seeing issues with some of the affected airlines. We are in touch with the supplier and will continue to monitor. Affected components United (Partial outage) Emirates (Degraded performance) American Airlines (Degraded performance) Lufthansa Group (Degraded performance)
- resolved Jun 16, 2026, 07:06 AM UTC
Status: Resolved This incident is now resolved. Affected components United (Operational) Emirates (Operational) American Airlines (Operational) Lufthansa Group (Operational)