Duffel incident
Content was offline for a portion of Travelport accommodation
Duffel experienced a minor incident on July 9, 2026 affecting Travelport, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2026, 01:16 PM UTC
Status: Identified About 23,996 hotels have been unavailable via Travelport. The team has identified the problem to be a side effect of our mapping provider having deleted these entries (and us inheriting said deletions). We have since worked to restore missing inventory and have worked with Travelport’s recommendation to an update in our search payload to reduce (but not fully eliminate) risk from deleted information. We are communicating actively with our mapping provider to give us more details on why this has occurred and how we can avoid it altogether. Affected components Travelport (Partial outage)
- monitoring Jun 12, 2026, 01:49 PM UTC
Status: Monitoring We have confirmed that our rollouts from Travelport’s recommendation to reduce risk from accidental deletions is now in production. Content should now be available as normal via Travelport, but we are still communicating with our mapping supplier to ensure this never happens again. Affected components Travelport (Operational)
- resolved Jul 09, 2026, 11:06 AM UTC
Status: Resolved We have asked our mapping provider for a guarantee and RCA to keep this content available. We have also put in place security measures to gate unusual content deletion and notify Duffel for any attempts of such from our mapping provider. Affected components Travelport (Operational)