Is Duffel down?
Last checked 3m ago2 active incidents: Content was offline for a portion of Travelport accommodati…, Maintenance: Planned Database Maintenance
Duffel is reporting a partial outage right now (last checked 3m ago). Some components are affected; others remain operational.
Real-time Duffel status, recent outages, and incident history — pulled directly from Duffel's official status page at https://www.duffelstatus.com every 5 minutes. Pingoru tracks 66 Duffel services and has captured 30 incidents in the last 90 days (98.37% uptime). Get email, Slack, Discord, or webhook alerts the moment Duffel reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- Travelport
Timeline · 2 updates
- identified · Jun 12, 2026, 01:16 PM UTC
Status: Identified About 23,996 hotels have been unavailable via Travelport. The team has identified the problem to be a side effect of our mapping provider having deleted these entries (and us inheriting said deletions). We have since worked to restore missing inventory and have worked with Travelport’s recommendation to an update in our search payload to reduce (but not fully eliminate) risk from deleted information. We are communicating actively with our mapping provider to give us more details on why this has occurred and how we can avoid it altogether. Affected components Travelport (Partial outage)
- monitoring · Jun 12, 2026, 01:49 PM UTC
Status: Monitoring We have confirmed that our rollouts from Travelport’s recommendation to reduce risk from accidental deletions is now in production. Content should now be available as normal via Travelport, but we are still communicating with our mapping supplier to ensure this never happens again. Affected components Travelport (Operational)
Latest: Status: Monitoring We have confirmed that our rollouts from Travelport’s recommendation to reduce risk from accidental deletions is now in production. Content should now be availab…
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Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- identified · Jun 17, 2025, 12:37 PM UTC
Status: Identified We've identified an issue with the American Airlines integration where corrupted information returned by the supplier has led us to mark orders as cancelled by the airline. These orders are still intact and accessible via aa.com "aa.com": http://aa.com.
- resolved · Jun 12, 2026, 03:28 PM UTC
Status: Resolved The issue with American Airlines integration has been resolved.
Latest: Status: Resolved The issue with American Airlines integration has been resolved.
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Timeline · 2 updates
- investigating · Jun 12, 2026, 11:20 AM UTC
Status: Investigating We are currently investigating an issue with our live chat integration in the dashboard for travel support. Affected components Dashboard (app.duffel.com) (Partial outage)
- resolved · Jun 12, 2026, 11:49 AM UTC
Status: Resolved As part of a recent change, we introduced stricter access constraints for travel agents viewing live chat conversations. The change worked as intended for the primary live chat flow, but it did not account for conversations initiated via the dashboard. This caused those conversations to fall outside the allowed access path, preventing travel agents from viewing them. Affected components Dashboard (app.duffel.com) (Operational)
Latest: Status: Resolved As part of a recent change, we introduced stricter access constraints for travel agents viewing live chat conversations. The change worked as intended for the prim…
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- LinksCathay PacificHahn AirLATAMQatar AirwaysPayments Service Provider IntegrationExpediaAssistantPricelineSabre
Timeline · 1 update
- resolved · May 21, 2026, 08:21 AM UTC
Status: Resolved We experienced a brief technical issue earlier today that caused Live Mode to temporarily switch off for a small number of customer organisations for up to ~25 minutes. Our team has restored all affected settings, and Live Mode is completely operational. No action is required on your part. We sincerely apologise for the disruption to your workflow and are reviewing our internal processes to ensure this doesn't happen again. Affected components Volaris (Operational) Qantas (Operational) Singapore Airlines (Operational) Spirit Airlines (Operational) Emirates (Operational) Transavia (Operational) Hawaiian Airlines (Operational) Singapore Airlines (Operational) WestJet (Operational) Aegean Airlines (Operational) Copa Airlines (Operational) Lufthansa Group (Operational) Air France - KLM (Operational) easyJet (Operational) United (Operational) Hahn Air (Operational) Cathay Pacific (Operational) Avianca (Operational) Emirates (Operational) Links (Operational) API (api.duffel.com) (Operational) Iberia (Operational) Avianca (Operational) Payments Service Provider Integration (Operational) LATAM (Operational) Aegean Airlines (Operational) Air France - KLM (Operational) Priceline (Operational) Sabre (Operational) Qatar Airways (Operational) Travelport (Operational) Assistant (Operational) Air Canada (Operational) Iberia (Operational) Dashboard (app.duffel.com) (Operational) easyJet (Operational) Website and Documentation (duffel.com) (Operational) British Airways (Operational) Scoot (Operational) Travelport (Operational) Qantas (Operational) Copa Airlines (Operational) Scoot (Operational) Hawaiian Airlines (Operational) Transavia (Operational) American Airlines (Operational) Expedia (Operational) Vueling (Operational) Volaris (Operational) WestJet (Operational) Vueling (Operational) British Airways (Operational) Jetstar (Operational) Travelport (Operational) Spirit Airlines (Operational) API - Card Payments (api.duffel.cards) (Operational) American Airlines (Operational) Jetstar (Operational) Lufthansa Group (Operational) Air Canada (Operational) United (Operational) Booking.com (Operational)
Latest: Status: Resolved We experienced a brief technical issue earlier today that caused Live Mode to temporarily switch off for a small number of customer organisations for up to ~25 min…
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Timeline · 2 updates
- identified · May 15, 2026, 05:46 PM UTC
Status: Identified We have identified an issue with the Sabre integration which was causing order failures. We have disabled the integration for now while we wait for the issue to be resolved.
- resolved · May 16, 2026, 07:28 AM UTC
Status: Resolved Issue with Sabre integration resolved.
Latest: Status: Resolved Issue with Sabre integration resolved.
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- Travelport
Timeline · 2 updates
- investigating · May 13, 2026, 09:53 AM UTC
Status: Investigating We are experiencing a high rate of timeouts when ticketing Travelport orders. Affected components Travelport (Degraded performance)
- resolved · May 13, 2026, 01:53 PM UTC
Status: Resolved Full resolution has been confirmed by the supplier. Affected components Travelport (Operational)
Latest: Status: Resolved Full resolution has been confirmed by the supplier. Affected components Travelport (Operational)
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See the full Duffel outage history
21 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Duffel outage history →Or sign up free to get alerts when Duffel breaks · 10 free monitors · No credit card
- Started Jun 12, 2026, 03:28 PM UTC · Resolved Jun 12, 2026, 03:28 PM UTC · —
- Started Jun 12, 2026, 01:49 PM UTC · ● 1d 6h
- Started Jun 12, 2026, 11:49 AM UTC · Resolved Jun 12, 2026, 11:49 AM UTC · —
- Started May 21, 2026, 08:21 AM UTC · Resolved May 21, 2026, 08:21 AM UTC · —
- Service degradation for Sabre ResolvedStarted May 16, 2026, 07:28 AM UTC · Resolved May 16, 2026, 07:28 AM UTC · —
- Started May 13, 2026, 01:53 PM UTC · Resolved May 13, 2026, 01:53 PM UTC · —
- AFKLM order change errors ResolvedStarted May 13, 2026, 11:14 AM UTC · Resolved May 13, 2026, 11:14 AM UTC · —
- Started May 12, 2026, 07:06 PM UTC · Resolved May 12, 2026, 07:06 PM UTC · —