Duffel experienced a minor incident on September 22, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 21, 2026, 01:08 PM UTC
Status: Investigating We are investigating intermittent failures affecting card creation. Most requests are succeeding, but a small number may return errors. Our systems are currently processing card requests successfully, and we are continuing to monitor for recurrence. We’ll provide another update as soon as we have more information.
- monitoring Sep 21, 2026, 01:45 PM UTC
Status: Monitoring We observed intermittent failures affecting card creation between 13:06 and 13:50 BST. Card creation requests have been processing successfully since 13:50 BST, and we have not observed further errors. We are continuing to monitor the service closely and are preparing improvements to reduce the impact should the issue recur. Affected components API - Card Payments (api.duffel.cards) (Degraded performance)
- monitoring Sep 21, 2026, 03:27 PM UTC
Status: Monitoring Card creation continues to operate normally following the mitigation. We have observed no further errors matching the incident since deployment and are continuing to monitor production traffic. The incident remains under Affected components API - Card Payments (api.duffel.cards) (Operational)
- resolved Sep 22, 2026, 02:39 PM UTC
Status: Resolved Issue with card creation failures resolved. Affected components API - Card Payments (api.duffel.cards) (Operational)