DOKU Outage History

Started Sep 08, 2026, 03:02 PM UTC· resolved Sep 08, 2026, 04:10 PM UTC

1. identified Sep 08, 2026, 03:02 PM UTC

   Disbursements to Bank SeaBank via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: Transactions with Disbursement to Bank SeaBank cannot be processed Issue first detected : 21:35 GMT+7 Current status of the incident : The incident is being...

2. resolved Sep 08, 2026, 04:10 PM UTC

   Disbursements to SeaBank via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 8 Sep 2026, 21:35 GMT+7 Issue resolved : 8 Sep 2026, 23:10 GMT+7 Current status...

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Started Sep 07, 2026, 04:49 AM UTC· resolved Sep 07, 2026, 05:45 AM UTC

1. identified Sep 07, 2026, 04:49 AM UTC

   We are currently experiencing an incident affecting BNI VA payments due to a disruption on our partner's side. Impact: - Transaction Cannot be proccess. Current Status: - The incident is being investigated by BNI.

2. resolved Sep 07, 2026, 05:45 AM UTC

   We have resolved an incident where there was an Transaction Cannot be proccess via BNI VA between 11:46 AM - 12:45 PM GMT+7 on Monday, 07 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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Started Sep 06, 2026, 06:06 PM UTC· resolved Sep 06, 2026, 06:06 PM UTC

1. resolved Sep 06, 2026, 06:06 PM UTC

   We have resolved an incident where there was an Transaction Cannot be proccess via QRIS between 00:50 AM - 01:05 AM GMT+7 on Monday, 07 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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Started Sep 01, 2026, 02:57 PM UTC· resolved Sep 01, 2026, 02:57 PM UTC

1. resolved Sep 01, 2026, 02:57 PM UTC

   Disbursements to Bank BRI via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 1 Sep 2026, 20:15 GMT+7 Issue resolved : 1 Sep 2026, 21:40 GMT+7 <...

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Started Sep 01, 2026, 08:00 AM UTC· resolved Sep 01, 2026, 08:00 AM UTC

1. resolved Sep 01, 2026, 08:00 AM UTC

   We are currently experiencing an incident affecting BRI Credit Card payments due to a disruption on our partner's side. Impact: - BRI Credit Card transactions may experience intermittent disruption. Current Status: - The incident is being investigated...

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Started Sep 01, 2026, 03:55 AM UTC· resolved Sep 01, 2026, 03:55 AM UTC

1. resolved Sep 01, 2026, 03:55 AM UTC

   Disbursements to Bank BCA via BI-FAST are currently facing issues due to a disruption at the issuer bank. ⁠Impact: Transactions with Disbursement to BCA cannot be processed Issue first detected : 10:25 GMT+7 Issue resolved : 10:55 GMT+7 Current status of...

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Started Aug 27, 2026, 06:36 AM UTC· resolved Aug 27, 2026, 07:41 AM UTC

1. identified Aug 27, 2026, 06:36 AM UTC

   DOKU has detected that there is an issue in BCA system with the following information: - What is the issue : Transactions with disbursement to Bank BCA may experience cannot be processed temporarily. - Day, date and time issue first detected : Thursday, 27 August 2026, 13:36 GMT+7<br /...

2. investigating Aug 27, 2026, 07:06 AM UTC

   We are currently investigating an issue affecting disbursement transactions to Bank BCA, which may cause transactions to be temporarily unable to be processed.

3. resolved Aug 27, 2026, 07:41 AM UTC

   We have resolved an incident where there was an Transactions with disbursement to Bank BCA between 13:36 - 14:41 GMT+7 on Thursday, 27 August 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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Started Aug 27, 2026, 06:09 AM UTC· resolved Aug 27, 2026, 08:05 AM UTC

1. identified Aug 27, 2026, 06:09 AM UTC

   Disbursements to Bank BRI, Bank BNI, Bank Mandiri via DOKU are currently facing issues due to a disruption at the issuer bank. •⁠ ⁠Impact: Transactions with Disbursement to Bank BRI, Bank BNI, Bank Mandiri, E-wallet cannot be processed •⁠ ⁠Issue first...

2. investigating Aug 27, 2026, 06:36 AM UTC

   The transfer service is currently being closed from the Bank BRI, Bank BNI, Bank Mandiri, E-wallet side, and transactions are temporarily unavailable.

3. resolved Aug 27, 2026, 08:05 AM UTC

   We have resolved an incident where there was an Transactions with disbursement to Bank BRI, Bank BNI, Bank Mandiri, E-wallet between 13:09 - 15:05 GMT+7 on Thursday, 27 August 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.</...

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Started Aug 25, 2026, 11:38 AM UTC· resolved Aug 25, 2026, 01:32 PM UTC

1. identified Aug 25, 2026, 11:38 AM UTC

   Disbursements to Bank Mandiri via BI-Fast are currently facing issues due to a disruption at the issuer bank. •⁠ Impact: The disbursement process to the issuer bank was disrupted. •⁠ ⁠Issue first detected : 18:38 GMT+7 •⁠ ⁠Current status of the incident : The incident is being...

2. resolved Aug 25, 2026, 01:32 PM UTC

   Disbursements to Bank Mandiri via BI-Fast are currently facing issues due to a disruption at the issuer bank. •⁠ Impact: The disbursement process to the issuer bank was disrupted. •⁠ ⁠Issue first detected : 25 Aug 2026 18:38 GMT+7 •⁠ Issue resolved : 25 Aug 2026 19.10 GMT+7<br /...

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Started Aug 14, 2026, 05:16 PM UTC· resolved Aug 14, 2026, 09:50 PM UTC

1. identified Aug 14, 2026, 05:16 PM UTC

   Disbursements to E-Wallet via DOKU are currently facing issues due to a disruption at the issuer bank. - Impact: Transactions with Disbursement to E-Wallet OVO, DANA, GOPAY & SHOPEEPAY cannot be processed - Issue first detected : 15 Aug 2026, 00:16 GMT+7 - Current status of the...

2. resolved Aug 14, 2026, 09:50 PM UTC

   Disbursements to E-Wallet via DOKU were temporarily disrupted due to an issue at the issuer bank. - Impact: The disbursement process to the issuer bank was disrupted. - Issue first detected : 15 Aug 2026, 00:16 GMT+7 - Issue resolved : 15 Aug 2026, 04:50 GMT+7 - Current status...

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Started Aug 14, 2026, 05:40 AM UTC· resolved Aug 14, 2026, 08:20 AM UTC

1. identified Aug 14, 2026, 05:40 AM UTC

   Disbursements to BANK SEABANK via DOKU are currently facing issues due to a disruption at the issuer bank. •⁠ ⁠Impact: Transactions with Disbursement to BANK SEABANK cannot be processed •⁠ ⁠Issue first detected : Friday 14 Augustus 2026, 12.40 GMT+7 •⁠ ⁠Current status of the...

2. resolved Aug 14, 2026, 08:20 AM UTC

   Disbursements to Seabank via BI-Fast were temporarily disrupted due to an issue at the issuer bank. - Impact: The disbursement process to the issuer bank was disrupted. - Issue first detected : 14 Aug 2026, 12:40 GMT+7 - Issue resolved : 14 Aug 2026, 15:20 GMT+7 - Current...

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Started Aug 11, 2026, 01:00 AM UTC· resolved Aug 11, 2026, 03:00 AM UTC

1. identified Aug 11, 2026, 01:00 AM UTC

   We are currently experiencing an issue that may cause delays in report delivery to merchants via SFTP. Impact: - Intermittent delays may affect report delivery to some merchants via SFTP. Current Status: - The issue is currently under...

2. resolved Aug 11, 2026, 03:00 AM UTC

   The issue causing intermittent delays in report delivery to some merchants via SFTP has been resolved. We apologize for any inconvenience caused. If you have any questions or require further assistance, please contact [email protected].

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Started Aug 05, 2026, 03:48 PM UTC· resolved Aug 05, 2026, 06:30 PM UTC

1. identified Aug 05, 2026, 03:48 PM UTC

   Disbursements via BI-Fast are currently facing issues due to a disruption at Bank Indonesia HUB. •⁠ ⁠Impact: The disbursement process to the issuer bank is disrupted. •⁠ ⁠Issue first detected : 5 Aug 2026, 22:00 GMT+7 •⁠ ⁠Current status of the incident : The incident is being...

2. resolved Aug 05, 2026, 06:30 PM UTC

   Dear Valuable Merchants, Thank you for choosing DOKU as your payment gateway. DOKU has detected that there is an issue in Bank Indonesia HUB system with the following information: - What is the issue : The disbursement process to the issuer bank is disrupted. ...

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Started Aug 05, 2026, 01:15 AM UTC· resolved Aug 05, 2026, 03:41 AM UTC

1. identified Aug 05, 2026, 01:15 AM UTC

   We are currently experiencing an incident affecting Permata VA payments due to a disruption on our partner's side. Impact: - transaction distruption. Current Status: - The incident is being investigated by Permata.

2. investigating Aug 05, 2026, 03:23 AM UTC

   Transactions was recovered at 09:45 WIB, but issues recurred at 10:23 WIB. We are regularly following up with the bank partner for updates.

3. resolved Aug 05, 2026, 03:41 AM UTC

   We have resolved an incident where there was an transaction distruption via Permata VA between 08:15 AM - 10:41 AM GMT+7 on Wednesday, 05 August 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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Started Aug 01, 2026, 04:40 AM UTC· resolved Aug 01, 2026, 05:37 AM UTC

1. resolved Aug 01, 2026, 04:40 AM UTC

   Disbursements to BNI via BI-Fast are currently facing issues due to a disruption at the issuer bank. - Impact: The disbursement process to the issuer bank is disrupted. - Issue first detected : 1 Aug 2026, 11:40 GMT+7 - Current status of the incident : The incident is being...

2. resolved Aug 01, 2026, 05:37 AM UTC

   Disbursements to BNI via BI-Fast were temporarily disrupted due to an issue at the issuer bank. - Impact: The disbursement process to the issuer bank was disrupted. - Issue first detected : 1 Aug 2026, 11:40 GMT+7 - Issue resolved : 1 Aug 2026, 12:37 GMT+7 - Current status of...

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Started Jul 28, 2026, 05:24 AM UTC· resolved Jul 28, 2026, 08:05 AM UTC

1. identified Jul 28, 2026, 05:24 AM UTC

   DOKU has detected that there is an issue in DOKU system with the following information: What is the issue: DOKU system cannot be accessed and transactions cannot be processed intermittently Tuesday, 28 July 2026, 12:00 GMT+7 Current status of incident: DOKU is still...

2. investigating Jul 28, 2026, 05:35 AM UTC

   We are currently investigating an issue affecting our services caused by a network disruption with our cloud provider. Their engineering team is actively working to resolve the issue. We will provide further updates as more information becomes available.

3. investigating Jul 28, 2026, 05:53 AM UTC

   Currently, We are working a temporary workaround, expected to take about 15 minutes, while continuing to coordinate with the cloud provider for a permanent fix. Further updates will follow soon.

4. investigating Jul 28, 2026, 06:12 AM UTC

   The issue is gradually resolving. Our team is actively monitoring the situation for the next 15 minutes to ensure full recovery.

5. investigating Jul 28, 2026, 06:45 AM UTC

   Service recovery is ongoing. Our team is closely monitoring system health for the next 15 minutes to confirm stability.

6. investigating Jul 28, 2026, 06:53 AM UTC

   Most payment channels have recovered from the disruption that occurred between 12:00 PM and 13:30 PM (GMT+7). However, we are still monitoring and addressing remaining issues affecting Cards with Mandiri Acquiring. All other channels are...

7. investigating Jul 28, 2026, 07:34 AM UTC

   All other payment channels are operating normally. We are continuing to investigate issues affecting Cards with Mandiri Acquiring. Next update will be provided in 30 minutes.

8. resolved Jul 28, 2026, 08:05 AM UTC

   The Incident is fully resolved The incident affecting all payment channels between 12:00 PM and 13:30 PM (GMT+7) on Tuesday, 28 July 2026, has been fully resolved. As of 14:55 PM (GMT+7), processing for Cards with Mandiri Acquiring has returned to normal. <...

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Started Jul 26, 2026, 02:00 PM UTC· resolved Jul 26, 2026, 02:00 PM UTC

1. resolved Jul 26, 2026, 02:00 PM UTC

   Disbursements to BNI bank via BI-Fast & Realtime Online were temporarily disrupted due to an issue at the issuer bank. The incident has now been resolved. •⁠ ⁠Impact: The disbursement process to the issuer bank is disrupted. •⁠ ⁠issue first detected : 26 July 2026, 21:00 GMT+7<br /...

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Started Jul 25, 2026, 07:17 PM UTC· resolved Jul 26, 2026, 12:22 AM UTC

1. identified Jul 25, 2026, 07:17 PM UTC

   We are currently experiencing an incident affecting QRIS payments due to a disruption on our partner's side. Impact: - transaction distruption. Current Status: - The incident is being investigated by our switching partner.

2. investigating Jul 25, 2026, 10:00 PM UTC

   The issue is ongoing. We are continuing to follow up with our switching partner to monitor the progress.

3. investigating Jul 25, 2026, 11:14 PM UTC

   The issue is ongoing. There are no new updates from our switching partner yet, as they continue to follow up with their cloud provider.

4. investigating Jul 26, 2026, 12:18 AM UTC

   We have observed successful QRIS transaction processing and are currently confirming with our switching partner to verify that all systems are fully restored.

5. resolved Jul 26, 2026, 12:22 AM UTC

   We have resolved an incident where there was an transaction distruption via QRIS between 02:17 AM - 07:02 AM GMT+7 on Sunday, 26 July 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns. Note: Some payment issuers...

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Started Jul 23, 2026, 09:30 AM UTC· resolved Jul 23, 2026, 09:30 AM UTC

1. resolved Jul 23, 2026, 09:30 AM UTC

   We have resolved the incident affecting Credit Card transactions through the DOKU Hosted API with BRI and BCA acquirers. Resolved: 4:30 PM GMT+7, Thursday, 23 July 2026. All services have returned to normal operation. Please reach out to [email protected] if you have any...

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Started Jul 20, 2026, 04:45 AM UTC· resolved Jul 20, 2026, 05:26 AM UTC

1. investigating Jul 20, 2026, 04:45 AM UTC

   We are currently experiencing an incident affecting DANA Direct Debit payments due to a disruption on our partner's side. Impact: - transaction distruption. Current Status: - The incident is being investigated by DANA.

2. resolved Jul 20, 2026, 05:26 AM UTC

   We have resolved an incident where there was an transaction distruption via DANA Direct Debit between 11:45 - 12:26 GMT+7 on Monday, 20 July 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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Started Jul 18, 2026, 05:07 AM UTC· resolved Jul 18, 2026, 06:30 AM UTC

1. identified Jul 18, 2026, 05:07 AM UTC

   DOKU has detected that there is an issue in BCA system with the following information: - What is the issue : Transactions with disbursement to Bank BCA may experience cannot be processed temporarily. - Day, date and time issue first detected : Saturday, 18 July 2026, 12:07 GMT+7 -...

2. resolved Jul 18, 2026, 06:30 AM UTC

   We have resolved an incident where there was an Transactions with disbursement to Bank BCA between 12:07 - 13:30 GMT+7 on Saturdays, 18 July 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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Started Jul 17, 2026, 10:00 PM UTC· resolved Jul 17, 2026, 10:00 PM UTC

1. resolved Jul 17, 2026, 10:00 PM UTC

   We have resolved an incident where there was an Intermittent transaction distruption via Shopeepay E-Wallet between 05:00 AM - 06:09 AM GMT+7 on Saturday, 18 July 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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Started Jul 16, 2026, 12:35 AM UTC· resolved Jul 16, 2026, 12:35 AM UTC

1. resolved Jul 16, 2026, 12:35 AM UTC

   We have resolved an incident caused by a third-party service disruption that intermittently impacted the 3D Secure (3DS) authentication process, affecting transactions via the Mandiri, BNI, and CIMB Credit Card payment channels between 06:15 and 07:35 GMT+7 on <...

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Started Jul 15, 2026, 07:01 AM UTC· resolved Jul 15, 2026, 10:05 AM UTC

1. investigating Jul 15, 2026, 07:01 AM UTC

   We are currently experiencing an incident affecting Credit Card payments with BRI and BCA acquiring due to a disruption on our partner's side. Impact: - Intermittent transaction distruption. Current Status: - The incident is being...

2. resolved Jul 15, 2026, 10:05 AM UTC

   We have resolved an incident where there was an Intermittent transaction distruption via BCA CC, BRI CC between 14:01 PM - 17:05 PM GMT+7 on Wednesday, 15 July 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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Started Jul 13, 2026, 10:57 AM UTC· resolved Jul 13, 2026, 10:57 AM UTC

1. resolved Jul 13, 2026, 10:57 AM UTC

   DOKU QRIS payments using Bank BCA experienced intermittent disruptions due to an issue on the issuer bank BCA’s side. QRIS transactions using other BANKS remained unaffected and operated normally. Issue first detected : 13 July 2026, 16:00 Issue resolved : 13 July 2026, 16:...

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