DOKU incident

Disbursements via BI-Fast Disrupted

Minor Resolved View vendor source →

DOKU experienced a minor incident on August 5, 2026 affecting [PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement), lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 03:48 PM UTC
Resolved
Aug 05, 2026, 06:30 PM UTC
Duration
2h 41m
Detected by Pingoru
Aug 05, 2026, 03:48 PM UTC

Affected components

[PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement)

Update timeline

  1. identified Aug 05, 2026, 03:48 PM UTC

    Disbursements via BI-Fast are currently facing issues due to a disruption at Bank Indonesia HUB. •⁠ ⁠Impact: The disbursement process to the issuer bank is disrupted. •⁠ ⁠Issue first detected : 5 Aug 2026, 22:00 GMT+7 •⁠ ⁠Current status of the incident : The incident is being...

  2. resolved Aug 05, 2026, 06:30 PM UTC

    Dear Valuable Merchants, Thank you for choosing DOKU as your payment gateway. DOKU has detected that there is an issue in Bank Indonesia HUB system with the following information: - What is the issue : The disbursement process to the issuer bank is disrupted. ...