DOKU experienced a minor incident on August 5, 2026 affecting [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account), lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2026, 01:15 AM UTC
We are currently experiencing an incident affecting Permata VA payments due to a disruption on our partner's side. Impact: - transaction distruption. Current Status: - The incident is being investigated by Permata.
- investigating Aug 05, 2026, 03:23 AM UTC
Transactions was recovered at 09:45 WIB, but issues recurred at 10:23 WIB. We are regularly following up with the bank partner for updates.
- resolved Aug 05, 2026, 03:41 AM UTC
We have resolved an incident where there was an transaction distruption via Permata VA between 08:15 AM - 10:41 AM GMT+7 on Wednesday, 05 August 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.