DOKU experienced a major incident on July 25, 2026 affecting [PagerDuty Statuspage] QRIS - Business Service (QRIS), lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 25, 2026, 07:17 PM UTC
We are currently experiencing an incident affecting QRIS payments due to a disruption on our partner's side. Impact: - transaction distruption. Current Status: - The incident is being investigated by our switching partner.
- investigating Jul 25, 2026, 10:00 PM UTC
The issue is ongoing. We are continuing to follow up with our switching partner to monitor the progress.
- investigating Jul 25, 2026, 11:14 PM UTC
The issue is ongoing. There are no new updates from our switching partner yet, as they continue to follow up with their cloud provider.
- investigating Jul 26, 2026, 12:18 AM UTC
We have observed successful QRIS transaction processing and are currently confirming with our switching partner to verify that all systems are fully restored.
- resolved Jul 26, 2026, 12:22 AM UTC
We have resolved an incident where there was an transaction distruption via QRIS between 02:17 AM - 07:02 AM GMT+7 on Sunday, 26 July 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns. Note: Some payment issuers...