DOKU incident

Incident Detected DOKU All Payments Distruption

Major Resolved View vendor source →

DOKU experienced a major incident on July 28, 2026 affecting [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account) and [PagerDuty Statuspage] PG Services - Credit Card (Cards) and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 05:24 AM UTC
Resolved
Jul 28, 2026, 08:05 AM UTC
Duration
2h 41m
Detected by Pingoru
Jul 28, 2026, 05:24 AM UTC

Affected components

[PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)[PagerDuty Statuspage] PG Services - Credit Card (Cards)[PagerDuty Statuspage] Dashboard Services - Business Service (Dashboard)[PagerDuty Statuspage] Checkout Page - Business Service (Checkout Page)[PagerDuty Statuspage] Sandbox Environemnt - Business Service (Sandbox Environment)[PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement)[PagerDuty Statuspage] PG Services - Offline to Online (O2O) (Offline to Online (O2O))[PagerDuty Statuspage] PG Services - Direct Debit (Direct Debit)[PagerDuty Statuspage] Payment Link - Business Service (Payment Link)[PagerDuty Statuspage] Juragan Doku - Business Service (Juragan DOKU)

Update timeline

  1. identified Jul 28, 2026, 05:24 AM UTC

    DOKU has detected that there is an issue in DOKU system with the following information: What is the issue: DOKU system cannot be accessed and transactions cannot be processed intermittently Tuesday, 28 July 2026, 12:00 GMT+7 Current status of incident: DOKU is still...

  2. investigating Jul 28, 2026, 05:35 AM UTC

    We are currently investigating an issue affecting our services caused by a network disruption with our cloud provider. Their engineering team is actively working to resolve the issue. We will provide further updates as more information becomes available.

  3. investigating Jul 28, 2026, 05:53 AM UTC

    Currently, We are working a temporary workaround, expected to take about 15 minutes, while continuing to coordinate with the cloud provider for a permanent fix. Further updates will follow soon.

  4. investigating Jul 28, 2026, 06:12 AM UTC

    The issue is gradually resolving. Our team is actively monitoring the situation for the next 15 minutes to ensure full recovery.

  5. investigating Jul 28, 2026, 06:45 AM UTC

    Service recovery is ongoing. Our team is closely monitoring system health for the next 15 minutes to confirm stability.

  6. investigating Jul 28, 2026, 06:53 AM UTC

    Most payment channels have recovered from the disruption that occurred between 12:00 PM and 13:30 PM (GMT+7). However, we are still monitoring and addressing remaining issues affecting Cards with Mandiri Acquiring . All other channels are...

  7. investigating Jul 28, 2026, 07:34 AM UTC

    All other payment channels are operating normally. We are continuing to investigate issues affecting Cards with Mandiri Acquiring . Next update will be provided in 30 minutes .

  8. resolved Jul 28, 2026, 08:05 AM UTC

    The Incident is fully resolved The incident affecting all payment channels between 12:00 PM and 13:30 PM (GMT+7) on Tuesday, 28 July 2026, has been fully resolved. As of 14:55 PM (GMT+7), processing for Cards with Mandiri Acquiring has returned to normal. <...