- Detected by Pingoru
- Oct 20, 2026, 10:30 AM UTC
- Resolved
- Oct 20, 2026, 12:36 PM UTC
- Duration
- 2h 5m
Affected: NHS Integration
Timeline · 4 updates
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investigating Oct 20, 2026, 10:30 AM UTC
We are seeing errors for CHI searches from NHS Scotland. We are investigating the issue.
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identified Oct 20, 2026, 10:41 AM UTC
NHS Scotland have confirmed they are currently experiencing issues: https://www.nss.nhs.scot/dental-services/communications-and-important-updates/access-urgent-updates-and-information-on-edental-downtime/ We are seeing errors for claiming and CHI searches from NHS Scotland. Queued claims will be sent automatically once the issue is resolved.
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monitoring Oct 20, 2026, 11:41 AM UTC
We are seeing claims being processed and CHI searches being completed successfully. We continue to monitor the situation.
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resolved Oct 20, 2026, 12:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 19, 2026, 03:50 PM UTC
- Resolved
- Oct 20, 2026, 07:40 AM UTC
- Duration
- 15h 50m
Affected: Email
Timeline · 3 updates
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investigating Oct 19, 2026, 03:50 PM UTC
We are investigating an issue where some emails are failing to be sent via our third-party email email delivery platform.
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identified Oct 19, 2026, 04:43 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Oct 20, 2026, 07:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 19, 2026, 01:15 PM UTC
- Resolved
- Oct 19, 2026, 01:44 PM UTC
- Duration
- 28m
Affected: Dentally Vision
Timeline · 4 updates
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investigating Oct 19, 2026, 01:15 PM UTC
Dentally Vision is currently down, and our team are working to resolve the issue. In the meantime, you can keep acquiring images in offline mode. Thanks for your patience as we work to resolve this issue.
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identified Oct 19, 2026, 01:18 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 19, 2026, 01:27 PM UTC
Issue identified and fix has been deployed. Dentally Vision should be available again but we continue to monitor the issue
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resolved Oct 19, 2026, 01:44 PM UTC
Dentally Vision service has been restored. We are monitoring the service to confirm it remains stable. Thank you for your patience.
Read the full incident report →
Notice September 21, 2026 - Detected by Pingoru
- Sep 21, 2026, 02:48 PM UTC
- Resolved
- Sep 21, 2026, 09:32 PM UTC
- Duration
- 6h 43m
Affected: Claiming Services
Timeline · 4 updates
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investigating Sep 21, 2026, 02:48 PM UTC
We are investigating an issue affecting Canadian insurance claims.
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identified Sep 21, 2026, 08:11 PM UTC
We have identified the issue with Canadian claims and a fix is being implemented. Some claims are being processed successfully.
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monitoring Sep 21, 2026, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 21, 2026, 09:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2026, 08:39 AM UTC
- Resolved
- Sep 09, 2026, 09:53 AM UTC
- Duration
- 1h 13m
Affected: Dentally Application
Timeline · 3 updates
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investigating Sep 09, 2026, 08:39 AM UTC
We’re aware of the issue affecting some users with selecting templates using the right-click menu. This is being actively investigating, and we’ll provide an update as soon as possible.
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identified Sep 09, 2026, 08:56 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Sep 09, 2026, 09:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 07, 2026, 10:08 AM UTC
- Resolved
- Sep 07, 2026, 11:14 AM UTC
- Duration
- 1h 5m
Affected: Claiming ServicesNHS Integration
Timeline · 2 updates
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investigating Sep 07, 2026, 10:08 AM UTC
We are aware of an issue impacting NHS claim submissions and are actively working on a resolution
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resolved Sep 07, 2026, 11:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 06:53 PM UTC
- Resolved
- Sep 02, 2026, 08:07 PM UTC
- Duration
- 1h 14m
Affected: Claiming Services
Timeline · 3 updates
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investigating Sep 02, 2026, 06:53 PM UTC
We are investigating loading issues affecting claim management for some Canadian practices.
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monitoring Sep 02, 2026, 07:34 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 02, 2026, 08:07 PM UTC
This incident had been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 09:29 AM UTC
- Resolved
- Sep 02, 2026, 08:15 AM UTC
- Duration
- 22h 45m
Affected: Dentally Portal
Timeline · 2 updates
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monitoring Sep 01, 2026, 09:29 AM UTC
We’re aware of delays affecting some UK SMS one-time passcodes (OTP) for Dentally Portal. This is due to an issue affecting our SMS provider. We’re working closely with our partner and monitoring the situation, and will provide an update as soon as possible.
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resolved Sep 02, 2026, 08:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2026, 09:06 AM UTC
- Resolved
- Aug 18, 2026, 11:12 AM UTC
- Duration
- 2h 5m
Affected: Dentally Application
Timeline · 3 updates
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investigating Aug 18, 2026, 09:06 AM UTC
We are investigating an issue with payments via integrated payment terminals.
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monitoring Aug 18, 2026, 09:50 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 18, 2026, 11:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 07:26 AM UTC
- Resolved
- Aug 10, 2026, 08:11 AM UTC
- Duration
- 45m
Affected: Dentally Application
Timeline · 3 updates
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investigating Aug 10, 2026, 07:26 AM UTC
We are investigating slow performance across Dentally.
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monitoring Aug 10, 2026, 07:40 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 10, 2026, 08:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2026, 09:31 AM UTC
- Resolved
- Jul 16, 2026, 06:22 PM UTC
- Duration
- 1d 8h
Affected: Dentally Application
Timeline · 3 updates
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identified Jul 15, 2026, 09:31 AM UTC
The Recently Viewed Patients list is displaying incorrectly. This is a visual bug. We have found the cause and are working on a fix. There is no data exposure issue, these are patients being viewed within the same practice.
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monitoring Jul 15, 2026, 10:34 AM UTC
We have deployed a fix that will clear your recently viewed patients list and will behave as expected
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resolved Jul 16, 2026, 06:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2026, 02:39 PM UTC
- Resolved
- Jul 03, 2026, 06:46 PM UTC
- Duration
- 4h 7m
Affected: Dentally ApplicationDentally Portal
Timeline · 3 updates
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investigating Jul 03, 2026, 02:39 PM UTC
We are currently investigating an issue with application slowness.
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monitoring Jul 03, 2026, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 03, 2026, 06:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 09:09 AM UTC
- Resolved
- Jun 16, 2026, 10:53 AM UTC
- Duration
- 1h 44m
Affected: Dentally Vision
Timeline · 3 updates
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identified Jun 16, 2026, 09:09 AM UTC
We are seeing slowness for users using Dentally Vision following an update. A fix has been identified and is being actioned now
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monitoring Jun 16, 2026, 09:37 AM UTC
A fix has been implemented and we are monitoring the results
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resolved Jun 16, 2026, 10:53 AM UTC
The incident has been resolved and request times have returned to normal
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 06:27 PM UTC
- Resolved
- May 27, 2026, 07:10 PM UTC
- Duration
- 43m
Affected: Claiming Services
Timeline · 3 updates
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investigating May 27, 2026, 06:27 PM UTC
We are currently experiencing intermittent issues submitting CA insurance claims. We are working to resolve the issue.
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monitoring May 27, 2026, 06:45 PM UTC
A fix has been implemented and we are monitoring.
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resolved May 27, 2026, 07:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 01:40 PM UTC
- Resolved
- Apr 21, 2026, 02:24 PM UTC
- Duration
- 44m
Affected: Claiming Services
Timeline · 2 updates
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investigating Apr 21, 2026, 01:40 PM UTC
We are investigating an issue affecting insurance claims in Canada, where incorrect details may be shown on a claim.
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resolved Apr 21, 2026, 02:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 02:40 PM UTC
- Resolved
- Apr 14, 2026, 05:00 PM UTC
- Duration
- 2h 19m
Affected: Dentally ApplicationDentally Portal
Timeline · 3 updates
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identified Apr 14, 2026, 02:40 PM UTC
We are currently experiencing a delay where certain new data is not appearing when expected. The cause has been identified and a fix is in progress. All data will re-appear once delay is resolved.
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monitoring Apr 14, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 14, 2026, 05:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 12:20 PM UTC
- Resolved
- Apr 14, 2026, 03:47 PM UTC
- Duration
- 3h 26m
Affected: Support
Timeline · 2 updates
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investigating Apr 14, 2026, 12:20 PM UTC
We’re currently experiencing an issue where all support chats are going directly to our support team rather than starting with Ellie, our AI agent. This means replies may be delayed, but we’ll be with you as soon as possible. Thank you so much for your patience!
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resolved Apr 14, 2026, 03:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 12:19 PM UTC
- Resolved
- Apr 14, 2026, 03:47 PM UTC
- Duration
- 3h 28m
Affected: Support
Timeline · 2 updates
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investigating Apr 14, 2026, 12:19 PM UTC
We’re currently experiencing an issue where all support chats are going directly to our support team rather than starting with Ellie, our AI agent. This means replies may be delayed, but we’ll be with you as soon as possible. Thank you so much for your patience!
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resolved Apr 14, 2026, 03:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 11:20 AM UTC
- Resolved
- Mar 24, 2026, 12:32 PM UTC
- Duration
- 1h 11m
Affected: Dentally Application
Timeline · 3 updates
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investigating Mar 24, 2026, 11:20 AM UTC
We are currently investigating an issue related to AI Notes summaries not being generated.
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monitoring Mar 24, 2026, 11:39 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 24, 2026, 12:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 04:28 PM UTC
- Resolved
- Mar 23, 2026, 08:34 AM UTC
- Duration
- 2d 16h
Affected: Claiming Services
Timeline · 2 updates
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investigating Mar 20, 2026, 04:28 PM UTC
Issues are being seen with HSC claims in Northern Ireland. We have contacted HSC and are investigating the issue.
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resolved Mar 23, 2026, 08:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 10:23 AM UTC
- Resolved
- Mar 09, 2026, 06:32 PM UTC
- Duration
- 8h 9m
Affected: Dentally ApplicationDentally Portal
Timeline · 5 updates
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investigating Mar 09, 2026, 10:23 AM UTC
We are aware of an issue with Dentally not displaying estimates (slow load time) and signing estimates. We are investigating. This affects the iPad and Concierge/Portal application.
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identified Mar 09, 2026, 01:49 PM UTC
We have identified an issue where some users were experiencing delays in seeing some data that had been stored in Dentally. This has affected Estimates being accessed via Portal concierge and items appearing in reports. We are seeing improvements. If you have previously been unable to see data, please retry. We will continue working to resolve this issue.
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identified Mar 09, 2026, 01:50 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Mar 09, 2026, 04:04 PM UTC
We have put steps in place to mitigate this issue and are no longer seeing any delays in data appearing for users. We will continue to monitor closely.
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resolved Mar 09, 2026, 06:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 09:20 AM UTC
- Resolved
- Mar 03, 2026, 01:33 PM UTC
- Duration
- 4h 12m
Affected: NHS Integration
Timeline · 3 updates
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investigating Mar 03, 2026, 09:20 AM UTC
We are aware that some users are currently seeing failures when attempting to connect to the NHS Scotland servers for both sending claims and retrieving CHI numbers. Our team is aware of the issue and has contacted PSD for investigation. We are actively working with them and will provide updates as soon as we receive further information.
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monitoring Mar 03, 2026, 11:38 AM UTC
We are now seeing claims processing successfully. We are continuing to monitor.
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resolved Mar 03, 2026, 01:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 03:56 PM UTC
- Resolved
- Mar 02, 2026, 05:40 PM UTC
- Duration
- 1h 43m
Affected: Dentally Application
Timeline · 3 updates
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investigating Mar 02, 2026, 03:56 PM UTC
Some users may be experiencing performance issues when using Dentally which we are investigating.
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monitoring Mar 02, 2026, 04:47 PM UTC
System performance has returned to normal, we are monitoring for any issues.
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resolved Mar 02, 2026, 05:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 04:10 PM UTC
- Resolved
- Feb 26, 2026, 04:10 PM UTC
- Duration
- –
Timeline · 1 update
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resolved Feb 26, 2026, 04:10 PM UTC
We’re currently aware of an issue that is preventing some users from accessing the Templates section within Settings. Our engineering team has identified the cause and is actively working on a fix. This issue appears to be limited to the Templates area of Settings, and all other areas of Dentally remain fully functional. Your existing templates are safe and have not been affected. We understand how important our various templates are to your workflow, and resolving this is a priority for us. We’ll deploy a fix as soon as possible. Thank you for your patience while we resolve this.
Read the full incident report →
Critical February 11, 2026 - Detected by Pingoru
- Feb 11, 2026, 12:41 AM UTC
- Resolved
- Feb 11, 2026, 06:15 AM UTC
- Duration
- 5h 33m
Affected: Dentally Application
Timeline · 3 updates
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investigating Feb 11, 2026, 12:41 AM UTC
We are aware of an issue currently affecting the load times within Dentally, please keep an eye on on this page as we work to resolve this as quickly as possible.
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monitoring Feb 11, 2026, 02:45 AM UTC
We have identified and deployed a fix to issues affecting APAC customers access to Dentally. We'll monitor and update all customers thorugh our status page.
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resolved Feb 11, 2026, 06:15 AM UTC
We have identified and fixed the issue that was causing slow load times for Dentally. All customers should now be able to access services normally. Thank you for your patience while we worked to restore full performance.
Read the full incident report →
