Dentally Outage History

Started Feb 11, 2026, 12:41 AM UTC· resolved Feb 11, 2026, 06:15 AM UTC

1. investigating Feb 11, 2026, 12:41 AM UTC

   We are aware of an issue currently affecting the load times within Dentally, please keep an eye on on this page as we work to resolve this as quickly as possible.

2. monitoring Feb 11, 2026, 02:45 AM UTC

   We have identified and deployed a fix to issues affecting APAC customers access to Dentally. We'll monitor and update all customers thorugh our status page.

3. resolved Feb 11, 2026, 06:15 AM UTC

   We have identified and fixed the issue that was causing slow load times for Dentally. All customers should now be able to access services normally. Thank you for your patience while we worked to restore full performance.

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Started Feb 05, 2026, 10:04 AM UTC· resolved Feb 05, 2026, 08:27 PM UTC

1. identified Feb 05, 2026, 10:04 AM UTC

   Our UK postcode lookup service is currently unavailable due to an issue with our third-party provider. We are aware of the issue and taking steps to restore the service as soon as possible.

2. resolved Feb 05, 2026, 08:27 PM UTC

   This issue has been resolved, postcode lookup functionality have been restored.

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Started Jan 26, 2026, 09:18 AM UTC· resolved Jan 26, 2026, 11:47 AM UTC

1. identified Jan 26, 2026, 09:18 AM UTC

   We are aware of issues with Worldpay causing delays and connectivity issues for practices using the World pay card terminal integration. Please be aware Worldpay are aware and are working on a fix to resolve this issue.

2. identified Jan 26, 2026, 09:18 AM UTC

   We are continuing to work on a fix for this issue.

3. resolved Jan 26, 2026, 11:47 AM UTC

   Worldpay Integration Microsoft has confirmed the issue has been resolved

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Started Jan 15, 2026, 03:41 PM UTC· resolved Jan 15, 2026, 04:28 PM UTC

1. identified Jan 15, 2026, 03:41 PM UTC

   An issue has been identified affecting the delivery of SMS messages for Dentally Portal. This may affect some users being able to sign in to Dentally Portal. We are working on delivering a fix as quickly as possible.

2. resolved Jan 15, 2026, 04:28 PM UTC

   This issue has been resolved.

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Started Dec 15, 2025, 09:08 AM UTC· resolved Dec 15, 2025, 12:39 PM UTC

1. investigating Dec 15, 2025, 09:08 AM UTC

   We are investigating issues with Dentally Vision failing to load. This is affecting all regions and customers.

2. investigating Dec 15, 2025, 10:00 AM UTC

   We continue to investigate issues with Dentally Vision failing to load. As part of this investigation we are rolling back to an earlier version of the Dentally vision image software. This will take up to 60 minutes to complete. This is affecting only UK practices.

3. monitoring Dec 15, 2025, 10:52 AM UTC

   We have updated the Dentally Vision servers. This update has fixed the issue and Dentally Vision is now working as expected. We have not rolled back to a previous Dentally Vision image software, all users continue to use the current version. We will continue to monitor the results of this fix.

4. resolved Dec 15, 2025, 12:39 PM UTC

   This incident has been resolved.

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Started Dec 15, 2025, 12:44 AM UTC· resolved Dec 15, 2025, 03:23 AM UTC

1. identified Dec 15, 2025, 12:44 AM UTC

   We are aware of degraded performance of Dentally Vision at this time. We are working to resolve the issue.

2. monitoring Dec 15, 2025, 01:19 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 15, 2025, 03:23 AM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 05:30 AM UTC· resolved Dec 05, 2025, 05:30 AM UTC

1. resolved Dec 05, 2025, 05:57 PM UTC

   Some Dentally Portal users experienced errors between 5.10pm and 5.16pm (GMT). The issue was quickly identified, a fix deployed and the issue has now been resolved.

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Started Nov 20, 2025, 11:45 AM UTC· resolved Nov 20, 2025, 05:45 PM UTC

1. investigating Nov 20, 2025, 11:45 AM UTC

   Issues are being seen with HSC claims in Northern Ireland. We have contacted HSC and are investigating the issue.

2. monitoring Nov 20, 2025, 12:35 PM UTC

   We are now seeing HSC claims in Northern Ireland being processed successfully. We are continuing to monitor for any further issues.

3. resolved Nov 20, 2025, 05:45 PM UTC

   This incident has been resolved.

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Started Nov 13, 2025, 01:41 PM UTC· resolved Nov 13, 2025, 02:44 PM UTC

1. investigating Nov 13, 2025, 01:41 PM UTC

   We are currently aware of an issue affecting multi-page PDF documents within the Correspondence tab. The file opens as expected, but scrolling or interacting with the document in anyway may cause it to close and return you to the Correspondence screen. Our team is actively investigating this behaviour, and we will provide updates here as they become available.

2. investigating Nov 13, 2025, 01:42 PM UTC

   We are continuing to investigate this issue.

3. identified Nov 13, 2025, 01:54 PM UTC

   The issue has been identified and a fix is underway. We will provide further updates here as soon as possible.

4. monitoring Nov 13, 2025, 02:15 PM UTC

   A fix has now been deployed for the issue affecting multi-page PDFs in Correspondence and normal functionality has been restored. For any user's affected by this issue you will need to refresh Dentally for the fix to be available. We will continue to monitor and update here as needed.

5. resolved Nov 13, 2025, 02:44 PM UTC

   This incident is now closed. A fix has been implemented and performance has returned to normal.

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Started Nov 12, 2025, 02:37 PM UTC· resolved Nov 13, 2025, 04:21 PM UTC

1. investigating Nov 12, 2025, 02:37 PM UTC

   We identified an issue affecting a small number of NHS Northern Ireland claims returning in an errored state. We have reached out to the HSC and are currently investigating the issue.

2. monitoring Nov 13, 2025, 09:36 AM UTC

   HSC have confirmed an outage which is now resolved. We will continue to monitor NHS Northern Ireland claims.

3. resolved Nov 13, 2025, 04:21 PM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 05:46 PM UTC· resolved Oct 29, 2025, 06:50 PM UTC

1. investigating Oct 29, 2025, 05:46 PM UTC

   We are monitoring the situation related to Microsoft cloud services which is affecting payment processing.

2. investigating Oct 29, 2025, 06:48 PM UTC

   It has been identified that this issue did NOT affect Dentally. Payments could be processed as expected.

3. resolved Oct 29, 2025, 06:50 PM UTC

   This incident has been resolved.

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Started Oct 27, 2025, 10:39 AM UTC· resolved Oct 27, 2025, 01:38 PM UTC

1. investigating Oct 27, 2025, 10:39 AM UTC

   We are currently investigating this issue.

2. identified Oct 27, 2025, 12:09 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 27, 2025, 12:43 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 27, 2025, 01:38 PM UTC

   This incident has been resolved.

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Started Oct 23, 2025, 11:02 AM UTC· resolved Oct 23, 2025, 11:41 AM UTC

1. investigating Oct 23, 2025, 11:02 AM UTC

   We are currently investigating this issue.

2. monitoring Oct 23, 2025, 11:15 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 23, 2025, 11:41 AM UTC

   This incident has been resolved.

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Started Oct 23, 2025, 08:59 AM UTC· resolved Oct 23, 2025, 09:06 AM UTC

1. resolved Oct 28, 2025, 04:43 PM UTC

   On Thursday, 23rd October maintenance on a primary database occurred at an incorrectly scheduled time. The impact of the database maintenance was system downtime affecting both the Dentally application, API, Portal and associated services. Once underway, for technical reasons the maintenance could not be interrupted. The downtime lasted 7 minutes, from 9.59am BST - 10.06am BST. On completion of the maintenance, all systems were restored to working service. The system was monitored for any inadvertent impacts, none were discovered. We have identified the cause and will be identifying and implementing steps to prevent this from happening again.

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Started Oct 20, 2025, 10:09 AM UTC· resolved Oct 21, 2025, 07:38 AM UTC

1. monitoring Oct 20, 2025, 10:09 AM UTC

   We are aware of the ongoing AWS outage. This is still affecting some services across Dentally, while others are recovering - we are continuing to monitor the issue. Thank you for your patience.

2. resolved Oct 21, 2025, 07:38 AM UTC

   This incident has been resolved.

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Started Oct 16, 2025, 07:51 AM UTC· resolved Oct 16, 2025, 09:52 PM UTC

1. investigating Oct 16, 2025, 07:51 AM UTC

   An issue has been identified affecting the Dentally email service. Some outgoing emails may fail to send or bounce back as undelivered.

2. monitoring Oct 16, 2025, 08:46 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Oct 16, 2025, 09:50 PM UTC

   This issue has now been resolved.

4. resolved Oct 16, 2025, 09:52 PM UTC

   This incident has been resolved.

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Started Oct 09, 2025, 09:12 AM UTC· resolved Oct 09, 2025, 12:05 PM UTC

1. identified Oct 09, 2025, 09:12 AM UTC

   We’ve identified an issue causing timeouts and slowness when processing payments and claims through integrated terminals such as Worldpay, Dojo, and HICAPS. Payment terminals can be used as normal, however the integration with Dentally may be affected. Our team is investigating and working with Microsoft Azure to restore normal performance as quickly as possible. We apologise for the disruption and appreciate your patience.

2. resolved Oct 09, 2025, 12:05 PM UTC

   This incident has been resolved.

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Started Oct 08, 2025, 11:44 AM UTC· resolved Oct 08, 2025, 12:45 PM UTC

1. investigating Oct 08, 2025, 11:44 AM UTC

   We’ve identified an issue affecting some users when attempting to deleting appointments in Dentally. Our team is currently investigating and working to resolve this as quickly as possible.

2. monitoring Oct 08, 2025, 12:00 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 08, 2025, 12:45 PM UTC

   This incident has been resolved.

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Started Oct 06, 2025, 02:22 AM UTC· resolved Oct 06, 2025, 01:14 PM UTC

1. identified Oct 06, 2025, 02:22 AM UTC

   We have identified the problem and are working on a solution. Practices can put payments through manually.

2. identified Oct 06, 2025, 02:23 AM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 06, 2025, 02:41 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Oct 06, 2025, 04:56 AM UTC

   We've deployed a fix for this HICAPs payment time out issue and will monitor.

5. resolved Oct 06, 2025, 01:14 PM UTC

   This incident has been resolved.

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Started Sep 24, 2025, 11:08 AM UTC· resolved Sep 24, 2025, 04:10 PM UTC

1. investigating Sep 24, 2025, 11:08 AM UTC

   We are currently investigating reports of slowness within the application.

2. identified Sep 24, 2025, 12:59 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 24, 2025, 02:20 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 24, 2025, 04:10 PM UTC

   This incident has been resolved.

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Started Sep 19, 2025, 10:44 AM UTC· resolved Sep 19, 2025, 02:05 PM UTC

1. investigating Sep 19, 2025, 10:44 AM UTC

   We are aware of an issue with Dentally Vision not loading as expected and is presenting a white screen - we are investigating this issue as a high priority and post further updates as soon as possible. We apologise for any inconvenience caused.

2. monitoring Sep 19, 2025, 11:02 AM UTC

   We’ve identified the cause of the issue with Dentally Vision and it has now been resolved. Our monitoring shows everything is back to normal. We will continue to monitor to confirm this and will close this status as resolved shortly. If you experience any further issues, please contact our Support Team via Support Chat in Dentally and we’ll be happy to help.

3. resolved Sep 19, 2025, 02:05 PM UTC

   Our monitoring has confirmed no further issues and this incident has been resolved. We apologise for any inconvenience caused.

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Started Sep 19, 2025, 10:35 AM UTC· resolved Sep 19, 2025, 11:35 AM UTC

1. monitoring Sep 19, 2025, 10:35 AM UTC

   An issue has been identified with Stripe - Users are experiencing issues while accessing various interfaces. This is manifesting as a limit on Stripe API requests. Stripe are aware and investigating. More info can be found at https://status.stripe.com

2. resolved Sep 19, 2025, 11:35 AM UTC

   This issue has now been resolved by Stripe

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Started Sep 17, 2025, 08:08 AM UTC· resolved Sep 17, 2025, 10:17 AM UTC

1. investigating Sep 17, 2025, 08:08 AM UTC

   We are investigating an issue with Dentally Portal Concierge.

2. monitoring Sep 17, 2025, 09:21 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 17, 2025, 10:17 AM UTC

   This incident has been resolved.

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Started Sep 16, 2025, 02:53 PM UTC· resolved Sep 17, 2025, 08:14 AM UTC

1. investigating Sep 16, 2025, 02:53 PM UTC

   We are aware of an issue submitting claims to HSC NI. HSC are aware of an issue at their end and are working to resolve it. Once resolved all claims will be automatically resubmitted.

2. resolved Sep 17, 2025, 08:14 AM UTC

   HSC NI have confirmed the issue has been resolved. Claims are now being sent properly. Any claims sent during this outage will be automatically resubmitted.

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