Dentally incident

Support AI assistant outage

Minor Resolved View vendor source →

Dentally experienced a minor incident on April 14, 2026 affecting Support, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 12:20 PM UTC
Resolved
Apr 14, 2026, 03:47 PM UTC
Duration
3h 26m
Detected by Pingoru
Apr 14, 2026, 12:20 PM UTC

Affected components

Support

Update timeline

  1. investigating Apr 14, 2026, 12:20 PM UTC

    We’re currently experiencing an issue where all support chats are going directly to our support team rather than starting with Ellie, our AI agent. This means replies may be delayed, but we’ll be with you as soon as possible. Thank you so much for your patience!

  2. resolved Apr 14, 2026, 03:47 PM UTC

    This incident has been resolved.