Dentally incident
Issue with claiming and CHI searches for NHS Scotland
Dentally experienced a notice incident on October 20, 2026 affecting NHS Integration, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 10:30 AM UTC
We are seeing errors for CHI searches from NHS Scotland. We are investigating the issue.
- identified Oct 20, 2026, 10:41 AM UTC
NHS Scotland have confirmed they are currently experiencing issues: https://www.nss.nhs.scot/dental-services/communications-and-important-updates/access-urgent-updates-and-information-on-edental-downtime/ We are seeing errors for claiming and CHI searches from NHS Scotland. Queued claims will be sent automatically once the issue is resolved.
- monitoring Oct 20, 2026, 11:41 AM UTC
We are seeing claims being processed and CHI searches being completed successfully. We continue to monitor the situation.
- resolved Oct 20, 2026, 12:36 PM UTC
This incident has been resolved.