Dentally incident

Letter Templates are unavailable affecting letter sending in correspondence and practice settings

Notice Resolved View vendor source →

Dentally experienced a notice incident on February 26, 2026, lasting –. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 04:10 PM UTC
Resolved
Feb 26, 2026, 04:10 PM UTC
Duration
–
Detected by Pingoru
Feb 26, 2026, 04:10 PM UTC

Update timeline

  1. resolved Feb 26, 2026, 04:10 PM UTC

    We’re currently aware of an issue that is preventing some users from accessing the Templates section within Settings. Our engineering team has identified the cause and is actively working on a fix. This issue appears to be limited to the Templates area of Settings, and all other areas of Dentally remain fully functional. Your existing templates are safe and have not been affected. We understand how important our various templates are to your workflow, and resolving this is a priority for us. We’ll deploy a fix as soon as possible. Thank you for your patience while we resolve this.