Dentally incident
Delays in data appearing in the system for some users
Dentally experienced a notice incident on March 9, 2026 affecting Dentally Application and Dentally Portal, lasting 8h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2026, 10:23 AM UTC
We are aware of an issue with Dentally not displaying estimates (slow load time) and signing estimates. We are investigating. This affects the iPad and Concierge/Portal application.
- identified Mar 09, 2026, 01:49 PM UTC
We have identified an issue where some users were experiencing delays in seeing some data that had been stored in Dentally. This has affected Estimates being accessed via Portal concierge and items appearing in reports. We are seeing improvements. If you have previously been unable to see data, please retry. We will continue working to resolve this issue.
- identified Mar 09, 2026, 01:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 09, 2026, 04:04 PM UTC
We have put steps in place to mitigate this issue and are no longer seeing any delays in data appearing for users. We will continue to monitor closely.
- resolved Mar 09, 2026, 06:32 PM UTC
This incident has been resolved.