Dentally incident

Scottish NHS connectivity issues with claims & CHI numbers

Notice Resolved View vendor source →

Dentally experienced a notice incident on March 3, 2026 affecting NHS Integration, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 09:20 AM UTC
Resolved
Mar 03, 2026, 01:33 PM UTC
Duration
4h 12m
Detected by Pingoru
Mar 03, 2026, 09:20 AM UTC

Affected components

NHS Integration

Update timeline

  1. investigating Mar 03, 2026, 09:20 AM UTC

    We are aware that some users are currently seeing failures when attempting to connect to the NHS Scotland servers for both sending claims and retrieving CHI numbers. Our team is aware of the issue and has contacted PSD for investigation. We are actively working with them and will provide updates as soon as we receive further information.

  2. monitoring Mar 03, 2026, 11:38 AM UTC

    We are now seeing claims processing successfully. We are continuing to monitor.

  3. resolved Mar 03, 2026, 01:33 PM UTC

    This incident has been resolved.