Dentally experienced a major incident on October 19, 2026 affecting Dentally Vision, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Dentally Vision
Update timeline
- investigating Oct 19, 2026, 01:15 PM UTC
Dentally Vision is currently down, and our team are working to resolve the issue. In the meantime, you can keep acquiring images in offline mode. Thanks for your patience as we work to resolve this issue.
- identified Oct 19, 2026, 01:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 19, 2026, 01:27 PM UTC
Issue identified and fix has been deployed. Dentally Vision should be available again but we continue to monitor the issue
- resolved Oct 19, 2026, 01:44 PM UTC
Dentally Vision service has been restored. We are monitoring the service to confirm it remains stable. Thank you for your patience.