Dentally experienced a notice incident on September 21, 2026 affecting Claiming Services, lasting 6h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Claiming Services
Update timeline
- investigating Sep 21, 2026, 02:48 PM UTC
We are investigating an issue affecting Canadian insurance claims.
- identified Sep 21, 2026, 08:11 PM UTC
We have identified the issue with Canadian claims and a fix is being implemented. Some claims are being processed successfully.
- monitoring Sep 21, 2026, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 09:32 PM UTC
This incident has been resolved.