Cybersource incident

Business Center Test Environment - Service Disruption

Minor Resolved View vendor source →

Cybersource experienced a minor incident on January 30, 2026 affecting Portals, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 06:36 PM UTC
Resolved
Jan 30, 2026, 11:51 PM UTC
Duration
5h 15m
Detected by Pingoru
Jan 30, 2026, 06:36 PM UTC

Affected components

Portals

Update timeline

  1. investigating Jan 30, 2026, 06:36 PM UTC

    Cybersource is aware of an issue that is currently affecting the Business Center (BC) Test Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may not be able to login to the BC Test Environment to perform their business activities. Reported Start Time: 30 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

  2. monitoring Jan 30, 2026, 07:12 PM UTC

    A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Business Center Test Environment as expected. Reported Start Time:30 January 2026 at ~17:59 GMT Reported End Time: 30 January 2026 at ~19:01 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:tbd

  3. resolved Jan 30, 2026, 11:51 PM UTC

    The issue affecting the Business Center (BC) Test Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:30 January 2026 at ~17:59 GMT Reported End Time: 30 January 2026 at ~19:01 GMT Impact: Customers are now able to use the Business Center (BC) Test Environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  4. postmortem Feb 02, 2026, 03:04 AM UTC

    Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09967)