Payer Authentication Issue

Update timeline

1. monitoring Apr 07, 2026, 06:06 AM UTC

   Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24923854

2. resolved Apr 07, 2026, 06:18 AM UTC

   The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026 Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24923854

3. postmortem Apr 14, 2026, 09:15 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10495)